- Report: #1077976
Report - Rebuttal - Arbitrate
Complaint Review: Cautivadora
Cautivadora Hammock ordered July 1 2013 thru Living Social site never arrives Internet
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I ordered the portable hammock that was advertised on Living Social through Cautivadora July 1. Received a confirmation from Cautivadora within the week and then a shipping confirmation on 8/1/2013. On 8/16, I received an email from the company saying that the order was being shipped via Federal Express and if I did not receive an confirmation with tracking number from Fed Express, to call the Living Social helpline.
After waiting several days for an email from Fed Express, I tried the L.S. #. Got a recording that indicated no one was available to take call. Wrote email to Cautivadora customer service to find out what to do & never got a reply. Tried calling the L.S. number again & recording said the line was disabled.
So I wrote to customer service at Living Social describing what was happening. They did respond & said they would look into it. I forwarded them all the emails I had from Cautivadora. I asked if they screened their vendors since I had found several complaints against this company.
The answer from Living Social was to refund my 59.00 which is not what I was requestiing. I wanted them to find out what happended to the order & to check on this company that they promoted. I am seething. I could've bought a portable hammock a week ago & resisted since I had already ordered this one & had indications that it was on its way.
Last time I do anything with Living Social. They dropped the ball & did not support this customer.
This report was posted on Ripoff Report on 08/21/2013 09:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cautivadora/internet/Cautivadora-Hammock-ordered-July-1-2013-thru-Living-Social-site-never-arrives-Internet-1077976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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