• Report: #645232

Complaint Review: Cbeyond

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  • Submitted: Tue, September 28, 2010
  • Updated: Fri, November 12, 2010

  • Reported By: CBeyond victim in Colorado — Monument Colorado United States of America
5234 N Southwest Hwy Monument, Colorado United States of America

Cbeyond $15,000 Cancellation Fees, (not a typo-$15,000) Misleading Salespeople; Overpriced Products; Horrible Service; Monument, Colorado

*Consumer Comment: Heres my Strategy

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Cbeyond offers land lines, blackberry service, web hosting, secure back up and file share, email, voice mail, etc. I have Cbeyond for less than a year now and not one service provided by Cbeyond has functioned as promised. The worst part is that they make you sign an agreement that states you will pay no matter what for three years should you cancel service. Stupid on my part for signing without doing research about the company in question. Had I seen the Ripoff Reports, and read consumer feedback, I'd never have agreed to the salespeople's pitch.

Usually two people solicit your business, and they are charming personalities, but not authorized to sign the agreement that they put in front of you. You're the only one signing; Cbeyond never signed my contract! I have 5 Mobile lines, and 50% of the services I used to have with Verizon, were not included in my contract price. I tried to cancel my agreement within the first 30 days, because it was too difficult to get everything working properly, and the estimated cancellation charge was over $15,000!

If you have a technical problem, they direct you to their website and open a service ticket, that's the best way to resolve an issue. Well you open a service ticket and a month goes by and then you'll receive an email that says the issue has been resolved, but no one calls to see if it was done correctly. It's a total scam, because every time I call about my inconsistent and overpriced billing statements, customer service can manipulate the amount by applying or canceling credits and discounts. I've never done business with such a company; charging whatever they feel like, because they've got you trapped! They are preying upon trusting people like myself that sign ridiculous agreements without verifying if it's true or not. Do yourself a favor and never sign an agreement with Cbeyond. I've very sorry that I switched from Qwest Internet/Phone; and Verizon Wireless.

This report was posted on Ripoff Report on 09/28/2010 09:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cbeyond/Monument-Colorado-80132/Cbeyond-15000-Cancellation-Fees-not-a-typo-15000-Misleading-Salespeople-Overprice-645232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Heres my Strategy

AUTHOR: Anonymous - (U.S.A.)

What I'd do is make payments with Cbeyonds account's receivable department to be applied to only "non-regulated entities." on the land line. Wireless bills are hard to skip without penalties as no government bodies regulate them.

I work for a regulated company and my law, they can't turn your service off as long as you make the partial payment of things that are considered regulated charges. Regulated charge: cost of local calling landline. Non regulated charges: almost everything else (Internet, long distance and any additional features on that land line, such as caller ID, voicemail, call waiting, etc.) At least if you do that, you might get a good deal out of it. I suppose they can always turn the rest over to collections though.

If you get a call from a collections agency and the agency doesn't have an office in your state, the collection agency would be breaking the regulated laws and by law, Cbeyond would have to pay the entire balance of your account if they can't allocate it to an instate collection agency within 90 days.

There's several ways out of contracts too. I'd review the PUC's website for your state. If your in Colorado, it is http://www.dora.state.co.us/puc/

If the website gets redacted for some stupidly odd reason, you can always google colorado puc.
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