• Report: #965256

Complaint Review: Cbeyond

  • Submitted: Mon, November 05, 2012
  • Updated: Wed, November 07, 2012

  • Reported By: Mat — Kirkland Washington U.S.A.
Cbeyond
Internet United States of America

Cbeyond Misleading, poor customer service, no help, very dangerous for small business Bellevue, Internet

*UPDATE Employee: From Cbeyond

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After months of torture, we sent the following letter to Cbeyond but never got any response. I was given a call by a law firm who is suing CBEYOND. I lost their number. Can anyone post their number again?  In case I need it.

 Since we became a customer of  Cbeyond we have experienced nothing but very poor customer service and a dysfunctional organization. Two weeks ago I received a call from an out of state attorney who said they are starting a class action law suit against Cbeyond.  Honestly, it did not surprise me at all. I am not sure how Cbeyond is still in business competing with extream customer service oriented companies. I guess customers like me who writes check for Cbeyond employees have no place in your business strategy.

Does your upper management know that their sales reps use illegal tactics to sign up customers? For instance, we were promised (verbal) a guaranteed $200 per month bill and $1,000 sign up bonus. [continued below]....
..... We never received $1,000 bonus and our phone bill is over $400 a month (we used to pay only $250 to Comcast for higher quality service). 
If you come to my business you will see a huge mess of phone and electric cables that was left hanging on the wall by the tech that Cbeyond sent to our business when they installed the service. Those cables are huge safety risk for our property and employees. We called and complained but we were told by your customer service people that it was not their mess. We had several other issues with your service and every time we tried to get help from Cbeyond they just ignored us or asked to call some third party tech.

I can cite at least dozen experiences where Cbeyond lost an opportunity to create a lifelong customer. In September we lost phone service for 5 days (we are a Pizza delivery service who depends on phone service).
Cbeyond did not help us at all. We lost over $7,000 in sales and wages. We were offered pitty $63 as compensation. When our insurance company called Cbeyond they did not get any information and were brushed off. I will invite your president Jim Geiger to call COMCAST to understand what really a customer services is. They will take care of him like a family member. 

Honestly, I hope Cbeyond closed their business so their reps do not mislead the helpless consumers.  I think we tried to put up with Cbeyond for such a long time that pain has become cancer. We need to fight the pain now with any help we can receive. Just check out the internet and you will know why people are extremely unhappy with Cbeyond.

can anyone start a group of customers who got ripped off?

This report was posted on Ripoff Report on 11/05/2012 11:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cbeyond/internet/Cbeyond-Misleading-poor-customer-service-no-help-very-dangerous-for-small-business-Be-965256. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

From Cbeyond

AUTHOR: CbeyondResolution - (United States of America)





We are very sorry to learn you are experiencing issues with your service. We value your business and would like look into this for you. Please call our Solution Center at 1-866-424-5100 and we will investigate further. 

Thank you,

Cbeyond



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