• Report: #396431

Complaint Review: Ccbill

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  • Submitted: Mon, December 01, 2008
  • Updated: Sat, May 16, 2009

  • Reported By:Bartlesville Oklahoma
Ccbill
ccbill.com Internet U.S.A.

Ccbill not to be trusted with your information Internet

*Consumer Comment: It couldn't be something else

*UPDATE Employee: uncancelled subscription

*Consumer Comment: Happy Customer Trying to Follow Your Logic

*Consumer Comment: CCBill is an adult website payment processor

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I paid for internet services using the third party intermediary ccbill last year and have long since cancelled these services. Was contacted today by my credit card fraud alert services that they were receiving unsolicited charges with my credit card information from "ccbill" twice from two different overseas addresses! These were, of course, denied and my credit card cancelled and reissued with a new number. Obviously, ccbill is either not a secure site or they are fraudulent. Either way, they should be avoided like the plague.

Peeved
Bartlesville, Oklahoma
U.S.A.

This report was posted on Ripoff Report on 12/01/2008 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ccbill/internet/Ccbill-not-to-be-trusted-with-your-information-Internet-396431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

It couldn't be something else

AUTHOR: Chatropolis - (U.S.A.)

Years ago I was involved with a credit card fraud that supposedly delt with an old company of mine. After some quick investigating it was proven that the customer had purchased a computer from Dell and the order taker had used the card to charge every porn site they could until the money ran out.

You are in more danger from a waiter than CCbill. People hand their cards out everyday and don't think twice but if something happens it's the Internet company. I have news for you. It's a million times easier and likely that someone else did it.
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#2 UPDATE Employee

uncancelled subscription

AUTHOR: Anon Ccbill Employee - (U.S.A.)

Without having your exact subscription information I do not know the specific details of your account. However, based on what you have said it just sounds like a subscription wasn't cancelled. As soon as our cancellation form at our website is told to cancel a subscription, it is cancelled. We always send an email out (automated process) confirming the cancellation status to the email entered at the purchase page at the time of signup. There is a 24/7 support number and email available to deal with a live person to make sure it was cancelled. It was unfortunate you were billed when you thought you had cancelled the subscription. However in the future, please call us and keep the cancel confirmation email on file, so when issues like this arrise, we can help you. A company cannot survive for very long if it does what you have implied we did. CCBill has been around for over a decade.
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#3 Consumer Comment

Happy Customer Trying to Follow Your Logic

AUTHOR: Common Sense - (U.S.A.)

Man, I've been using this company for years - enjoying a subscription to http://moneytalk-ondemand.com/ as well as an adult subscription I won't mention. ;) I tried signing up to something over the phone once, and the representative explained that I would have to sign up on the website, which is to say employees aren't authorized to create subscriptions.

If someone at the company was signing you up for stuff, that person would be fired, fined, or jailed. Us folks who purchase stuff have to use the website to sign up - which means that your unauthorized charges were created by someone signing up for stuff. If your credit card information got lost or stolen, then close the account and do what you can to protect your identity from thieves. Yelling at business owners who bill for some of my favorite content on the internet seems childish and blame-game-ish.
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#4 Consumer Comment

CCBill is an adult website payment processor

AUTHOR: Bankworker - (U.S.A.)

CCBill is not a fraudulent company. You would have had to cancel whatever subscription you had with the company they were billing for because if they had a preauthorization, cancelling your card wouldn't prevent future charges. No ripoff here.
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