• Report: #405819

Complaint Review: Ccbill

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  • Submitted: Mon, December 29, 2008
  • Updated: Mon, June 22, 2009

  • Reported By:Rowland Heights California
Ccbill
ccbill.com Internet U.S.A.

Ccbill.com Monthly charges that you dont know Xxx Internet

*Consumer Suggestion: CEO's name, address, phone number and email address

*Consumer Suggestion: CEO's name, address, phone number and email address

*Consumer Suggestion: CEO's name, address, phone number and email address

*UPDATE Employee: Trial

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I subsribed risk free for forclosure prperty search for $3.95 risk free trial in august 2008. That time i didnt know that after 1st month ccbill.com will start billing me at 39.95 a month. It could be written in very small letter somewhere. I didnt use this service for 3-4 months and I pay my bills automatically. Since now they have charged me 4-5 payments of 39.95 without me using the service and no bills or reminders at home. They just want to earn easy money by just luring you into free stuff or at a very minimum price. Dont fall for CCBILL.COM ever.

Vijay
Rowland Heights, California
U.S.A.

This report was posted on Ripoff Report on 12/29/2008 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ccbill/internet/Ccbillcom-Monthly-charges-that-you-dont-know-Xxx-Internet-405819. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

CEO's name, address, phone number and email address

AUTHOR: Vicki - (U.S.A.)

I just thought you might like a little more info on this company. I have been ripped off as well from them. I have the CEO's name, the company address and phone number and the CEO's email address. I listed all below for you. Hope it helps. Sorry you were screwed as well. We work hard for our money and it sucks when people are so dishonest and they have to rip off people.

CEO: Ron Cadwell

Company address: 2353 W. University Dr.
Building A
Tempe, AZ 85281-7223

Company phone #: 480.449.7751

CEO's email address: ron@cwie.net (he may not respond, but check the box so you get a receipt when he reads it. just more proof that he knows what is going on and doesn't care.)

Good Luck,
Vicki
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#2 Consumer Suggestion

CEO's name, address, phone number and email address

AUTHOR: Vicki - (U.S.A.)

I just thought you might like a little more info on this company. I have been ripped off as well from them. I have the CEO's name, the company address and phone number and the CEO's email address. I listed all below for you. Hope it helps. Sorry you were screwed as well. We work hard for our money and it sucks when people are so dishonest and they have to rip off people.

CEO: Ron Cadwell

Company address: 2353 W. University Dr.
Building A
Tempe, AZ 85281-7223

Company phone #: 480.449.7751

CEO's email address: ron@cwie.net (he may not respond, but check the box so you get a receipt when he reads it. just more proof that he knows what is going on and doesn't care.)

Good Luck,
Vicki
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#3 Consumer Suggestion

CEO's name, address, phone number and email address

AUTHOR: Vicki - (U.S.A.)

I just thought you might like a little more info on this company. I have been ripped off as well from them. I have the CEO's name, the company address and phone number and the CEO's email address. I listed all below for you. Hope it helps. Sorry you were screwed as well. We work hard for our money and it sucks when people are so dishonest and they have to rip off people.

CEO: Ron Cadwell

Company address: 2353 W. University Dr.
Building A
Tempe, AZ 85281-7223

Company phone #: 480.449.7751

CEO's email address: ron@cwie.net (he may not respond, but check the box so you get a receipt when he reads it. just more proof that he knows what is going on and doesn't care.)

Good Luck,
Vicki
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#4 UPDATE Employee

Trial

AUTHOR: Anon Ccbill Employee - (U.S.A.)

Because of the amount of sites CCBill.com bills for, we bill for many foreclosure sites. Because I am not sure which site this customer is refering to, I will just randomly pick an example. foreclosuredeals is a site that has a similiar 'trial' payment. It is JUST not written in the fine print, or refered to in our terms and conditions that you will be billed after the trial. It clearly states that in multiple places.

For example, this website's trial can be purchased by clicking on a button clearly labeled '7 day trial'. The next page you enter some information for the site's database. It clearly explains above the register button how the trial works, and explains how to cancel. If you then goto the next page, right above the 'complete this purchase' button it reads: "$3.95(USD) for 7 days will rebill at $39.95(USD) recurring every 30 days until cancelled".

We have a phone support center open 24/7 that will cancel a customer's subscription. An email can also be sent to support@ccbill.com. You can even call into the center to cancel the moment after you've made the trial to cancel the subscription, and you'll still have the 7 days you paid for without risk of a rebill. We send a confirmation email to the email provided at the purchase page that confirms the cancellation.

Furthermore, this customer has indicated that this is how we make money. CCBill actually does not keep the customer's money. We process payments, the money goes to the company that owns the website. There are thousands of sites that have a trial subscription set up like this, and every billing processor out there has this type of subscription.
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