- Report: #524700
Report - Rebuttal - Arbitrate
Complaint Review: Cebu-Air, Cebu Pacific Air
Cebu-Air, Cebu Pacific AirInternet United States of America
Cebu-Air, Cebu Pacific Air Bumping regular passengers for VIPs, Internet
*UPDATE Employee: WE ARE NOT THIS COMPANY!
About a month ago, I purchased 2 tickets for my sister in law and her daughter (5 years old)to fly from Iloilo to Manila in the Philippines.
Airline has a rule to be checked in 45 minutes before the flight departure. Although my relatives entered the check-in area 65 minutes before departure, they were denied boarding on that excuse.
Beside my sister in law and her daughter, another passenger suffered the same fate, which brings to a total of 3 passengers who were bumped out.
At about the same time, I saw 3 vip's being ushered in through a side door...coincidence...????
On 2 occasions, I wrote a complaint to the airline, they did not even have the decency to reply
This report was posted on Ripoff Report on 11/17/2009 01:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cebu-Air-Cebu-Pacific-Air/internet/Cebu-Air-Cebu-Pacific-Air-Bumping-regular-passengers-for-VIPs-Internet-524700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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