I live in the same city where Cedar Point is located. I have gone there every year of my life (season pass) since I was a baby (I am now well...old enough to be married with children). Cedar Point was my first job as a teenager...worked there for 3 summers while in high school. My kids love the place and I do too, thats why it is such a disappointment to never go back. My husband and I went with all my brothers and sisters to enjoy the rides without the kids and headed straight for the Top Thrill Dragster.
BEFORE we, or shall I say I, was even permitted to STAND IN LINE for the ride, an employee stopped me at the gate and told me I had to stand in another line to try and FIT into the demo seat. When I asked him why, he said that it was "to make sure I fit into the seat". OK, I am 5'5" and weigh 148. I am physically fit and by no means do I even LOOK large.
I was absolutely humiliated. I sat in the seat and had PLENTY of room. I tried to enjoy the rest of my day, but I kept thinking of how rude that employee was to not only me, but the other guests standing in line, also. I called Cedar Point, several times. never got to discuss my complaint with a live person.
I was always directed to a voicemail. I never received a call back. Since we had season passes, my husband did take the kids and he went a few times with friends. i never returned and never will. In fact, our family will no longer buy season passes. A family tradition gone because of a rude employee and POOR CUSTOMER SERVICE. Not even a return phone call?....No, "I understand your concern OR I'm sorry you feel that way" How pathetic is that?
Well, with a family of 7 brothers and 2 sisters (all with kids and spouses) cedar Point will lose out. NONE OF US WILL EVER GET PASSES EVER AGAIN. In fact, we won't even go to the park if they let us all in for free! I know that since I am so disturbed with the way they treated me, heavy people MUST feel even worse and I'm sure they, too, will think twice before EVER returning to the park. What's next, weigh-ins before entering into the park??