• Report: #576828

Complaint Review: Celebrity Smile; Central Coast Nutraceuticals, Inc.

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  • Submitted: Tue, March 02, 2010
  • Updated: Thu, March 04, 2010

  • Reported By: cyclonethelma — smyrna Georgia United States of America
Celebrity Smile; Central Coast Nutraceuticals, Inc.
Internet United States of America

Celebrity Smile; Central Coast Nutraceuticals, Inc. CC charges without product or authorization, Internet

*Author of original report: Done all that with no success

*UPDATE Employee: CS

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I applied for a "free trail" offer with Celebrity Smile & for Everbrite for a tooth whiteing toothpaste you just needed to pay shipping and handeling.

I then came to realize 14days after i applied for the free trail there is numerous charges on my credit card, one for $40 another for $149.95, $3.87, $87.47, $2.62 and $4.50. I have since stopped my credit card and looked into what the charges are from. Some are for Celebrity Smile which is appently based out of Florida and The other from Everbright which is also apperently based out of Utah. I could not find their contact number anywhere but evenuatly my bank got it for me.
When i called customer supprt i got a a representive that clearly wasnt from the US. They couldnt even find record of me or the transactions. after emailling the support inquiring about my charges and after another phone call the informed me that my 14 day trail offer had expired and my account was left open..?
I then sent another email stating i did not even get to try the product therefore how am i ment to see if i even want to use it? 
Basically this company has stolen my credit card infomation and is just charging what ever they like onto it.
I am disputing the charges with the bank and hopefully this can be resolved and this company stops scaming people. 
Im not sure what to do further!

This report was posted on Ripoff Report on 03/02/2010 01:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Celebrity-Smile-Central-Coast-Nutraceuticals-Inc/internet/Celebrity-Smile-Central-Coast-Nutraceuticals-Inc-CC-charges-without-product-or-authori-576828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Done all that with no success

AUTHOR: cyclonethelma - (United States of America)

SUBMITTED: Thursday, March 04, 2010

I have contacted the support line and even emailed but with no help what so ever!
No one can tell me why charges have been appied to my credit Card in the first place nor why international S&H charges are even charged when your supposed to be based in Florida! Not just one but many!!!!. 

I told the consultant I did not want this product and to cancel anything that is going to be sent to me as I did not order!! I have filled a fraud charge with my bank and will file a fraud charge with the police.
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#2 UPDATE Employee

CS

AUTHOR: kmedia - (United States of America)

SUBMITTED: Wednesday, March 03, 2010

I work for Celeb White Teeth. I'm sorry that you are unsatisfied with our product. Please feel free to contact our customer support center by email or our toll free number at support@celebswhiteteeth.com/ 1-866-202-0846, Monday Friday 9:00AM - 9:00 PM EST and Saturday 9:00AM 5:00PM EST. We suggest email for a faster response. We will be happy to answer any questions or solve any issue that you may have. 

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