- Report: #1128967
Report - Rebuttal - Arbitrate
Complaint Review: Cell Bros. Unltd. LLC
Cell Bros. Unltd. LLC164 S Semoran BLVD Orlando, Florida USA
Cell Bros. Unltd. LLC Same Day Repair, Orlando Florida
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CellBos seems to be mostly professional, and that's why I contacted them about a problem I was having with my phone. I live in the Deltona FL area, which I found to be a bit far from their location. It was important that I found a place that would offer same day service, and that is what Cell Bros offers. I left my phone with them, and they explained "IF" they could not repair it, they will charge you a bench fee of $15. I understood that, and I explained I needed the phone back that day. Later on I didn't hear anything from them, and I decided to call to them to check the status, and I was told by the tech that he is working on it now, and he will call to give me the status report. I said ok I am still waiting, and I am in the area. I called them 1 hr before they closed, and I was told we are not going to have this ready today. They refused to give me a window as to when would my phone be ready. So, the tech did not set the correct expectations. Whereas explained I needed it today. The tech said that is would take a few hours to Jtag it, and he was doing it now. He told me if I wanted I could pick it now, but I would have to pay the $15 bench fee. I said no I would wait, and call me when it's ready. At that point I knew I would have to make a second trip, so I was not happy about that.
The following day I received a call from the tech saying "Sorry we could not fix your phone. You can come pick it up, and pay the bench fee. That's it." I asked, well did you Jtag the phone? and the tech said like yes I spent "4 HOURS" working on it. I said ok, I will be by to pick it up.
Now, I am very disappointed because I have to spend more time, and more fuel to pickup a phone Cell Bros could not fix. I picked up my phone, paid, and left. I found someone else that lived in the area with an OCTOPLUS Jtag that I took the phone to. They had my phone fixed in 15 minutes.
Now, I feel that Cell Bros must not be very professional. They tell you this "IF" they can do the repair which is not very assuring. The tech wasted 4 hrs working on the phone because he did not have the right equipment to complete the job, and I had to pay $15 for this waste of time. I had to waste my fuel, money, and time to make 2 trips for a repair that could have been completed in "15 MINUTES". It was a waste of the tech's time, and mine because he obviously did not understand the problem enough to know he did not have the right equipment.
I have zero confidence in Cell Bros, because they will waste time, and take your money, if they don't know what they are doing. I made the worst decision going to them for help.
This report was posted on Ripoff Report on 03/07/2014 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cell-Bros-Unltd-LLC/Orlando-Florida/Cell-Bros-Unltd-LLC-Same-Day-Repair-Orlando-Florida-1128967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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