• Report: #1021861

Complaint Review: Cell Phone Trek

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  • Submitted: Thu, February 28, 2013
  • Updated: Mon, March 11, 2013

  • Reported By: Bee — Ctown California United States of America
Cell Phone Trek
Internet United States of America

Cell Phone Trek Lied continually about product coming into stock! Internet

*Consumer Comment: WOW They need new managers

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I ordered a cell phone cover on Jan.18. Money was immediately taken from my account that day. I received an email confirmation of the order and assumed it was shipping. After 12 days had passed without receiving my cover I called the company on Wed. Jan. 30 & a rep tells me the cover I ordered is out of stock (I received NO email to let me know it was out of stock??) The rep. say" but it's arriving next Tues." Feb 5th. I call again Feb.6th to check if the cover had arrived & I get the same response "oh that item is out of stock it's arriving next Tues." Feb.12th.. So I call on the 13th & AGAIN I receive the same answer "Sorry that item is out of stock but will be arriving next Tues. Feb 19th". I let them know they have been giving me the same answer week after week and the Reps. only response is  "I can give you a refund." So said yes I would like that. He tells me I would have my refund in 5 business days, its been 7 and still no refund. I wish I would had checked these reviews before I bought anything from these lying thieves!!

This report was posted on Ripoff Report on 02/28/2013 10:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cell-Phone-Trek/internet/Cell-Phone-Trek-Lied-continually-about-product-coming-into-stock-Internet-1021861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

WOW They need new managers

AUTHOR: Mark Bell-Pompano - (United States of America)

sounds like the customer service department sucks. what is the domain address?
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