- Report: #241948
Report - Rebuttal - Arbitrate
Complaint Review: Cell2get-lowprice
Cell2get-lowprice1316 Ave M Brooklyn, New York U.S.A.
Cell2get-lowprice dishonest billing and unethical practices Brooklyn New York
*REBUTTAL Owner of company: we need to verify credit card ownership before shipping out merchandise
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As I had not received an email confirmation of this purchase, on March 20, 2007 I attempted to call the phone number listed on their web site. I received a recording stating that the number was no longer in service. I sent them an email on their web site and after two days, they told me that my order was shipped on March 20th.
I tried calling their phone number again and this time I got an answering machine. I left a message but never received a reply. I again emailed them and asked for a tracking number. Again, two days later they sent me a tracking number.
I went to the UPS website and entered the tracking number. Their records indicated that the documents for shipping had been entered on March 22nd, but the item was not actually shipped until March 23rd. I finally received my phone on March 28. Ten days after I ordered it.
The phone arrived in a soft pack, not a retail box. It consisted of the phone and a charging adapter. No warranty paperwork and no manual. I was overcharged for shipping and did not receive the complete package for which I paid.
I don't believe these people actually have the merchandise in stock as they advertise. Because of the delays in shipping and their response to emails and their on again off again phone service, I think they are 3rd party shippers and have to purchase the items before they can ship them to you.
I will never do business with these people again and I hope anyone reading this report will take it into consideration before ordering from them.
This report was posted on Ripoff Report on 04/02/2007 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cell2get-lowprice/Brooklyn-New-York-11230/Cell2get-lowprice-dishonest-billing-and-unethical-practices-Brooklyn-New-York-241948. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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