- Report: #1146381
Report - Rebuttal - Arbitrate
Complaint Review: CellPhoneShop.net
CellPhoneShop.net CellPhoneShop.net Does not deliver product Somewhere in India Internet
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I placed an order with this company online. Ordered batteries and charger for a cell phone. The shipping did not allow anything other that regular mail which promised delivery in 7-10 days. I figured since the batteries were lithium (as all cell phone batteries are today) they could not be sent by air. I waited 12 days and no batteries. I called and was told I would have to wait at least another week. Sometimes the items shipped from Hong Kong were delayed. I told them I wanted a refund instead. I would buy the items elsewhere. They refused. They said that they could not issue refunds. I asked for a supervisor. The operator told me that there was no supervisor and refused to transfer the call. I asked for an address to send a demand letter. He again refused and said they are in India and could not give an address. After a few more questions the operator hung up.
I called back and git the same guy who promptly hung up on me again. I called 3 more times and got thru the 3rd time to a different operator. She did transfer me to a supervisor who told me the same thing. He could not provide ana address. He could not authorize a refund. My only recourse was to sedn an email to a generic "support" address. That he was sorry but there was nothing to be done. If my product did not get delivered after another week they would send a complaint to their shipping company but still would not authorize any refund.
This is the problem with Internet sales companies. Do yourself a favor and call them BEFORE you buy. If you cannot get a native english speaking person, a physical mailing address in the US, and some type of customer resolution program stay away.
This company is nothing more than a guy in his basement. You have no guarantee of anything especially the personal information you are providing being kept safe. They have a call center out of India do their call ins and offer absolutely no support whatsoever. STAY AWAY or lose your money!!!!!!!
This report was posted on Ripoff Report on 05/13/2014 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/CellPhoneShopnet/internet/CellPhoneShopnet-CellPhoneShopnet-Does-not-deliver-product-Somewhere-in-India-Internet-1146381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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