- Report: #988593
Report - Rebuttal - Arbitrate
Complaint Review: CellZum Concierge Info Alerts
CellZum Concierge Info AlertsInternet United States of America
CellZum Concierge Info Alerts Random Cell Phone Text Marketing Scam that Automatically Charged My Cell Phone Bill Internet
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CellZum Concierge Info Alerts,$9.99/mo unlmtd lookups/mo Msg&data rates may apply.Reply STOP to cancel,HELP for help www.cellzum.com. To use Dial 8556159600
Without even reading the message I immediately got this second text:
Thank you for confirming your subscription!
I texted STOP, and they replied:
CellZum Concierge Info Alerts: You have been unsubscribed and will no longer rcv msgs (or charges). For Help email firstname.lastname@example.org or call 888-985-7600
he problem is at that point they had already unknowingly charged my verizon cell phone account the first month 9.99 and I wouldn't have known this if I didn't be suspicious enough to then call the 888 number and ask the operator TWICE to see if I had already been charged. The first time she said no. When I made her check again, she said I was charged and the only way I could get my money back was to give her a mailing address to mail me a check. Unfortunatedly I doubt most people would have gone through this trouble.
She says the company sends these texts out randomly. I asked her how I unwittingly "confirmed my subscription" and she could not give me a satisfactory answer.
This report was posted on Ripoff Report on 12/29/2012 11:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/CellZum-Concierge-Info-Alerts/internet/CellZum-Concierge-Info-Alerts-Random-Cell-Phone-Text-Marketing-Scam-that-Automatically-Ch-988593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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