- Report: #880912
Report - Rebuttal - Arbitrate
Complaint Review: Cellan/Coleanse
Cellan/ColeanseInternet United States of America
Cellan/Coleanse rip off , trial offer paid for then charged without consent for full course,cant get cash back but no goods received. Internet, Internet
*UPDATE Employee: Cellan Customer Care
*Consumer Comment: Email help
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Months supply received and I found after 2 weeks that pills did not agree with me, therefore was waiting for site to ask me to order a course, also to inform me of what the course would cost..
Trial offer ordered on 29/4/2012 and payment taken from bank same day. On checking my account as balance seamed low !! on 4/5/2012 I noticed that 99.52 for cellan and 69.42 coleanse had been taken out of my account.
I contactect by e-mail the company same day and explained I did not want further pills and to refund my money. I was informed that as far as coleanse was concerned I had to cancell within 16 days and therefore they would cancel further deliveries.
Cellan however show on web page 100% satisfaction Guaranteed or FULL refund. I had notification that my account had been updated and no future charges would be taken. I have received no Further pills other than the trial ones, no refund, have sent 8 e-mails phoned twice (America) they want my bank details t identify me as cant trace!!! I am discussted with them and myself for being ripped off.
I have copies of all e-mails but have to give up now as cannot afford more calls to America to get no response.
This report was posted on Ripoff Report on 05/10/2012 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/CellanColeanse/internet/CellanColeanse-rip-off-trial-offer-paid-for-then-charged-without-consent-for-full-cour-880912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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