Report: #989500

Complaint Review: Cellphoneshop.net

Submitted: Tue, January 01, 2013
Updated: Fri, January 25, 2013

Reported By: Autowood — California United States of America

Cellphoneshop.net

Thousand Oaks, California United States of America

Phone:
Web: http://www.cellphoneshop.net/
Category: Internet Fraud

Cellphoneshop.net Sold defective Micro SD chip and wrong battery for my phone Thousand Oaks, California

*Author of original report: Withdrawl of Complaint

REBUTTAL BOX | Respond to this Report!

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1Author 0Consumer 0Employee/Owner

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I received a defective 32 GB Micro SD chip. It did not work. Contacted customer service. After a number of emails asking me if the chip was locked, what kind of phone did I have, then finally sent me an RMA # and address to return to a month and a half ago. CPS Return Department 7486 La Jolla Blvd, #118 La Jolla, CA 92037 US United States. So far nothing. I have sent several follow up emails with no response. Also received a battery for a LG Chocolate 3 phone which send error message to phone screen and shuts off.

This report was posted on Ripoff Report on 01/01/2013 07:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cellphoneshopnet/Thousand-Oaks-California-/Cellphoneshopnet-Sold-defective-Micro-SD-chip-and-wrong-battery-for-my-phone-Thousand-Oa-989500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Withdrawl of Complaint

AUTHOR: Autowood - (United States of America)

SUBMITTED: Friday, January 25, 2013

I wish to withdraw the original complaint. After numerous emails questioning me about what device I used the 32 GB chip in and the status of the chip, a new working chip was sent. A replacement battery was sent but gave the same "Use Genuine Battery" error message. I found a trick on Fixya.com com and the battery works now. Cellphone shop offered to refund my money. Just remember, to most of the people who you contact, English is a second language.

I really can't complain. The price is right and with patience, customer service works.