- Report: #368966
Report - Rebuttal - Arbitrate
Complaint Review: Cellphonshop.net
Cellphonshop.netcellphoneshop.net Internet U.S.A.
Cellphonshop.net renigged on their offer to keep the products sent I didn't order and later required I send them back, and offered a refund for less than the product I paid. Laborious see-saw of emails and no senior management contact for grievances Internet
*Author of original report: cellphoneshop.net surprised me with an offer for a full refund
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After several emails, a customer service rep told me that I could keep the products and they would send replacements, but they no longer had stock for one of the products and offered a refund that was less than what I paid initially.
When I asked if the product I wanted could be sent at a later date when they had available stock, I was advised that I could send the products back to them. I asked them to look at their email below, noting their offer to keep their products that were defective and what I had not ordered, but instead of looking at the email history, I was asked again to send the products back again.
I asked to have a Senior Management professional contact me, after calling their Customer Service in India, who told me that no one was available there or in the U.S. that I could speak to for resolution. I followed up with another email to their Sales Department and Customer Service Department to request procedures for there grievance policy and, again, contact by a Senior Management professional for same prior to my contacting the Better Business Bureau, along with a copy of your Ripoff Report page for their company, letting them know of their reputation on the Internet.
To date I have received no response, am expecting more emails that are a runaround. My experience with cellphoneshop.net has been one of contempt, frustration and disgust. I see that I am not alone, evidence by 8 other Ripoff Reports of cellphone.net on your website as well as others on Google.com.
This report was posted on Ripoff Report on 09/02/2008 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cellphonshopnet/internet/Cellphonshopnet-renigged-on-their-offer-to-keep-the-products-sent-I-didnt-order-and-late-368966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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