- Report: #368966
Report - Rebuttal - Arbitrate
Complaint Review: Cellphonshop.net
Cellphonshop.netcellphoneshop.net Internet U.S.A.
Cellphonshop.net renigged on their offer to keep the products sent I didn't order and later required I send them back, and offered a refund for less than the product I paid. Laborious see-saw of emails and no senior management contact for grievances Internet
*Author of original report: cellphoneshop.net surprised me with an offer for a full refund
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
After several emails, a customer service rep told me that I could keep the products and they would send replacements, but they no longer had stock for one of the products and offered a refund that was less than what I paid initially.
When I asked if the product I wanted could be sent at a later date when they had available stock, I was advised that I could send the products back to them. I asked them to look at their email below, noting their offer to keep their products that were defective and what I had not ordered, but instead of looking at the email history, I was asked again to send the products back again.
I asked to have a Senior Management professional contact me, after calling their Customer Service in India, who told me that no one was available there or in the U.S. that I could speak to for resolution. I followed up with another email to their Sales Department and Customer Service Department to request procedures for there grievance policy and, again, contact by a Senior Management professional for same prior to my contacting the Better Business Bureau, along with a copy of your Ripoff Report page for their company, letting them know of their reputation on the Internet.
To date I have received no response, am expecting more emails that are a runaround. My experience with cellphoneshop.net has been one of contempt, frustration and disgust. I see that I am not alone, evidence by 8 other Ripoff Reports of cellphone.net on your website as well as others on Google.com.
This report was posted on Ripoff Report on 09/02/2008 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cellphonshopnet/internet/Cellphonshopnet-renigged-on-their-offer-to-keep-the-products-sent-I-didnt-order-and-late-368966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.