• Report: #266528

Complaint Review: Cellular Express Plus And/or Executive Details Plus

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  • Submitted: Thu, August 09, 2007
  • Updated: Fri, August 27, 2010

  • Reported By:West Palm Beach Florida
Cellular Express Plus And/or Executive Details Plus
11360 Legacy Ave Palm Beach Gardens, Florida U.S.A.

Cellular Express Plus And/or Executive Details Plus CLASS ACTION LAWSUIT Melbourne Florida

*UPDATE EX-employee responds: Depose me if you need witnesses

*UPDATE EX-employee responds: altamonte mall cellular express plus At&t store

*UPDATE EX-employee responds: Jacob Mullins must be stopped!!!!!

*UPDATE EX-employee responds: i want in!!!!!

*UPDATE EX-employee responds: I want in!!!

*UPDATE EX-employee responds: Vital information on suit...yes im in

*UPDATE EX-employee responds: Im on board

*UPDATE EX-employee responds: Im on board

*UPDATE EX-employee responds: Im on board

*UPDATE EX-employee responds: i'm in

*UPDATE Employee: where do i sign up

*UPDATE EX-employee responds: i never got commission

*UPDATE EX-employee responds: LAWSUIT? I'M IN.

*UPDATE EX-employee responds: Count me in

*UPDATE EX-employee responds: Count me in

*UPDATE EX-employee responds: Count me in

*UPDATE EX-employee responds: Count me in

*UPDATE Employee: info on suit?

*UPDATE EX-employee responds: Basically worked for Free... =[

*UPDATE EX-employee responds: I hate chris kelley

*UPDATE EX-employee responds: im game

*UPDATE EX-employee responds: im game

*UPDATE EX-employee responds: im game

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To whoever worked for Cellular Express Plus for more than 3 consecutive months and is still upset about their commission structure and how it was paid, this is your opportunity to claim back what truly belongs to you.

As an FYI to consumers reading this report, this organization is a franchise of Cingular, now the new AT&T.
These individuals, starting with Chris Kelly ( Owner ) - his girlfriend Robyn Register, his Corporate staff - Sara Neil ( Human Resources rep without a degree ) Tammy Carrington ( Commission Theft Specialist ) Amber & Naydeen ( They handle the returns & refunds ) As a customer expect a hell of a rollercoaster ride to try to get that refund... They fabricate ways, reasons and lame excuses on how to keep a sales associate from obtaining the commission check they work hard for. As a former employee I was disgusted on the way this Corporate office is ran. The unprofessionalism level, the lack of proper communication and their low ways to rip off not only their customer but also their emloyees made me resign after a thorough conversation with a Representative of the Department of Labor.
I have collected all the proper documentation needed, from the Elementary level employee handbook to their lack of ethics commission structure. I have contacted 9 ex-employees so far, and we are going to start a Class Action Lawsuit against this company, they have proper documentation as well and they have been cheated out of their commissions as well. The attorney which will most likely be representing the case adviced me that at least 8 ex-employees which had worked for the company at least the 3 consecutive months required to start commissioning would be the minimum needed to start the law suit process.
However, I have heard from so many people that have gone through this experience with this organization ( If it can be called an organization ) That our goal is to have at least 40+ ex-employees represented so that in the event that some are not elegible for the Class Action Law Suit we still have a cushion to take this Cloney and his clowns out of Business.
More than personal gain for the 9 of us already starting the process, our goal will be to have this guy removed from the AT&T network and take him out of Business period so that he can learn how to properly & respectfully treat not only his customers but his employees as well if he's able to ever recover and start another business. He has locations in Florida & Alabama representing AT&T but in Georgia he owns locations that represent T-Mobile.
A close friend helping out in the process of this Class Action Lawsuit, ran into this website online & adviced me to Post something here. His emloyee records will be subpoena hoping to gain more ex-employees, however, the more we have on board to begin with, will only make this transaction a fast and smooth one which is the Goal.

Please contact through the WebSite as it allows. Thanks in advance!!!

Lawsuit
West Palm Beach, Florida
U.S.A.

This report was posted on Ripoff Report on 08/09/2007 11:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cellular-Express-Plus-Andor-Executive-Details-Plus/Palm-Beach-Gardens-Florida-33410/Cellular-Express-Plus-Andor-Executive-Details-Plus-CLASS-ACTION-LAWSUIT-Melbourne-Florid-266528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Depose me if you need witnesses

AUTHOR: WillNeverTell - (USA)

I don't really remember a lot of facts. It's been about a few years since I've worked at CEP/EDP, but if I can help or participate, I will. What's up #11. I think we've talked, and you are correct.

 

Another thing that would be interesting, Chris Kelley has started several side companies of his own interest. I had a suspicion that his sports memorabilia business was just a ploy to use money from EDP to buy items he wanted, and failed to report the value as income or pay taxes on them. It would be interesting to see if that suspicion was correct.

 

Some additional things to consider: When equipment or money goes missing, employees are held financially responsible. Companies pay insurance for things like this. So EDP.....aka Chris Kelley.....actually profits off of stolen phones and equipment. They never do a police investigation unless they can't withhold the amount. Also, the retail cost of the equipment is withheld from employees for missing equipment, as opposed to the actual amount of proper restitution. He pays literally $10-30 for blue tooth equipment, and as little as $0.20 for some of the phone accessories. If one device goes missing, he deducts $100, or whatever the price tag is in store, and divides it across everyone that worked hours in that store for the month. Tell me the last time you heard of Sears or Walmart docking their employee's pay because their inventory came up short. It doesn't happen because they insure their assets and they have a knowledge of the risk. EDP does not assume any risk. I personally filed a police report for stolen equipment and pushed local law enforcement to do an investigation of mall cameras. My commission was still withheld for the retail amount of the stolen merchandise.

 

Something else of interest: the DOL had an investigation and found that overtime wasn't being paid. Not only were the employees that had worked overtime awarded in the investigation, but we learned you actually earn overtime on commission. I'm not going to get into algebraic functions, but if you work overtime, part of your commission is calculated into an hourly rate and you get 1.5 times your commission for the amount of overtime hours you worked.

 

It's sad that I lived through AT&T Wireless, Cingular, and (The New) AT&T Mobility, and their dedicated representatives know how fraudulent and undermining the corporate activities are. I remember working one night and processed a return; prior to having dedicated refund people. Before they existed, if there was the smallest scratch or missing equipment, missing bar code on the box, the employee was responsible for accepting it, and the retail cost of the phone was deducted from their commission (although they were still reimbursed by AT&T.....so again, they benefit from minor damage to a phone). A customer came to me to return 3 phones. One was scratched, but not majorly. I was instructed to charge a restocking fee per phone plus the full retail cost of the scratched phone. Since this was a buy one get 2 free deal, instead of getting money back, this customer would have owed the company money if she wanted to return her equipment. She called the cops on me. What a fun night that was.

 

These are just a minor examples of their business vision. They don't protect their staff, which is the concern of every normal business. They use their staff to leverage unreasonable income sources. I don't know how well the rules of commission are regulated, but there is definitely some moral issues with promising that the sky's the limit with their commission structure, then they end up putting you in debt to them by withholding your earnings for reasonable business responsibilities. To me, that seems illegal, but I know the rules of commission are very gray. I'd rather be written up and paid as promised than expect a $1,500 check and instead learn that I get nothing and I still owe $200 when the next month check comes out.

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#2 UPDATE EX-employee responds

altamonte mall cellular express plus At&t store

AUTHOR: jason - (United States of America)

thanks everyone for all the info, I also have insider info , I was a sales rep. in the AT&T Wireless store (cellular express plus) altamonte mall and was never paid a commision check that was over 28 dollars. chris kelley and his managers tell you how you can make all this money if you just add features to the att customers account that the customers dont even want. what cris kelley and his managers dont understand is they are not their when the customer returns to the store and wonders why their bill is so high. we have to take all the blame. during this time we were not allowed to sell the i phone like the real at&t stores can do. So they make us sell this generic china look alike iphone that we had to tell our customers they could not put the at&t insurance on or it would not be covered. next thing you know all the fake iphones we sold were coming back because they would not get on the internet or send picture messages-that was a nightmare in itself especially when customers found out it was some kind of china phone and not the real iphone. not only is this the worst company to work for, i cant believe AT&T Wireless lets them get away with this!!!  please keep me informed   thank you

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#3 UPDATE EX-employee responds

Jacob Mullins must be stopped!!!!!

AUTHOR: jason - (United States of America)

Hey guys, please count me in on this lawsuit. You can contact me through the report as well. I also was terminated for no reason what so ever. I have valuable information to share on why Chris Kelly gets away with treating  former employees so bad. What no one understands is how he can treat At&t Wireless customers even worse.


 Come to find out Chris Kelley is actually bonafide business partners with a AT&T Wireless manager by the name of Jacob Mullins out of Jacksonville Florida. Supposely this Jacob Mullins guy holds a forcefield over each and every one of Chris Kellys Cellular Express locations.


So if you look up cellular Express Plus or any of his other names doing business as At&T Wireless in the state of Florida, and they to are defrauding  At&T Wireless customers then you must go directly to Jacob Mullins or his boss which is Mr. Steve Sitton out of atlanta georgia. Again please count me in!!!!!!!

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#4 UPDATE EX-employee responds

i want in!!!!!

AUTHOR: poison - (United States of America)

please contact me i have info that could be useful. not sure how to exchange info but i want to help and i want to get paid whats owed to me!!!!
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#5 UPDATE EX-employee responds

I want in!!!

AUTHOR: wakeuppatriots - (United States of America)

Send or publish any info on this law suit and I have about 10 or more that wan in.
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#6 UPDATE EX-employee responds

Vital information on suit...yes im in

AUTHOR: IfUonlyKnew - (United States of America)

I have vital information that can be used in a suit.  I have more info and detail than the average employee would. 

This company will hire you and fire you without blinking and eye.  They dont care that we are people and have lives of our own and families to take care of.  They actually used to submit the commission report to the owner prior to paying it.  He would actually say, "No, that too much.  Im not paying that.  Find a way to make it less."  Actual words. 

Anyway, i have stories like you would not believe.  Its sad. 

Yes, im in.  Where do i sign up?
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#7 UPDATE EX-employee responds

Im on board

AUTHOR: Former District Manager - (U.S.A.)

I am an ex-district manager for the company. have been back there twice and have never seen a commission check.
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#8 UPDATE EX-employee responds

Im on board

AUTHOR: Former District Manager - (U.S.A.)

I am an ex-district manager for the company. have been back there twice and have never seen a commission check.
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#9 UPDATE EX-employee responds

Im on board

AUTHOR: Former District Manager - (U.S.A.)

I am an ex-district manager for the company. have been back there twice and have never seen a commission check.
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#10 UPDATE EX-employee responds

i'm in

AUTHOR: Roxy08 - (U.S.A.)

you can count me in the company owes me money.
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#11 UPDATE Employee

where do i sign up

AUTHOR: John - (U.S.A.)

whats the website or email to be a part of this?
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#12 UPDATE EX-employee responds

i never got commission

AUTHOR: Lake Wales - (U.S.A.)

i worked for this cellular express plus in lake wales for 6 months and i never got any commission and another guy that worked there with me he was there for 5 months and never got any commission.i have no idea how to get in contact with you because the wont let you post any contact info on here but me and one more would love to get some pay back Chris Kelly needs to be stopped
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#13 UPDATE EX-employee responds

LAWSUIT? I'M IN.

AUTHOR: Mack - (U.S.A.)

CONTACT ME WITH THE INFORMATION TO SIGN UP.
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#14 UPDATE EX-employee responds

Count me in

AUTHOR: Another Top Employee Treated Like #@&% - (U.S.A.)

Please keep me informed as I would definitely participate. Worked for a year and made them TONS of money. After months of not receiving a commission check I emailed Chris Kelley and his money grubbin girlfriend demanding to know why I wasnt' getting a check and documentation each month on my stats showing the reason why. About a week or less after that email I was told one day when I showed up for work to hand in my keys and the DM told me he would call me after he spoke to Chris Kelley and let me know what was going on. HE even told me to wait before getting another job.

So days go by, I call, no answer, no return call, and finally almost 3 weeks later (yes I had given up on working there but still wanted to see if he had the balls to answer) my DM answers and tells me yup, I'm fired. WTF?? How very professional!!! THey will do anything to rip everyone off, employee or customer. And don't dare quetion them if you want to keep your job. I'm in for a lawsuit!!
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#15 UPDATE EX-employee responds

Count me in

AUTHOR: Another Top Employee Treated Like #@&% - (U.S.A.)

Please keep me informed as I would definitely participate. Worked for a year and made them TONS of money. After months of not receiving a commission check I emailed Chris Kelley and his money grubbin girlfriend demanding to know why I wasnt' getting a check and documentation each month on my stats showing the reason why. About a week or less after that email I was told one day when I showed up for work to hand in my keys and the DM told me he would call me after he spoke to Chris Kelley and let me know what was going on. HE even told me to wait before getting another job.

So days go by, I call, no answer, no return call, and finally almost 3 weeks later (yes I had given up on working there but still wanted to see if he had the balls to answer) my DM answers and tells me yup, I'm fired. WTF?? How very professional!!! THey will do anything to rip everyone off, employee or customer. And don't dare quetion them if you want to keep your job. I'm in for a lawsuit!!
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#16 UPDATE EX-employee responds

Count me in

AUTHOR: Another Top Employee Treated Like #@&% - (U.S.A.)

Please keep me informed as I would definitely participate. Worked for a year and made them TONS of money. After months of not receiving a commission check I emailed Chris Kelley and his money grubbin girlfriend demanding to know why I wasnt' getting a check and documentation each month on my stats showing the reason why. About a week or less after that email I was told one day when I showed up for work to hand in my keys and the DM told me he would call me after he spoke to Chris Kelley and let me know what was going on. HE even told me to wait before getting another job.

So days go by, I call, no answer, no return call, and finally almost 3 weeks later (yes I had given up on working there but still wanted to see if he had the balls to answer) my DM answers and tells me yup, I'm fired. WTF?? How very professional!!! THey will do anything to rip everyone off, employee or customer. And don't dare quetion them if you want to keep your job. I'm in for a lawsuit!!
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#17 UPDATE EX-employee responds

Count me in

AUTHOR: Another Top Employee Treated Like #@&% - (U.S.A.)

Please keep me informed as I would definitely participate. Worked for a year and made them TONS of money. After months of not receiving a commission check I emailed Chris Kelley and his money grubbin girlfriend demanding to know why I wasnt' getting a check and documentation each month on my stats showing the reason why. About a week or less after that email I was told one day when I showed up for work to hand in my keys and the DM told me he would call me after he spoke to Chris Kelley and let me know what was going on. HE even told me to wait before getting another job.

So days go by, I call, no answer, no return call, and finally almost 3 weeks later (yes I had given up on working there but still wanted to see if he had the balls to answer) my DM answers and tells me yup, I'm fired. WTF?? How very professional!!! THey will do anything to rip everyone off, employee or customer. And don't dare quetion them if you want to keep your job. I'm in for a lawsuit!!
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#18 UPDATE Employee

info on suit?

AUTHOR: Surferbambi - (U.S.A.)

To being with, my fiance is an ex-employee of Cellular Express. He says that he was ripped off of his commission checks and regular checks. We were wondering which how we can contact the lawyer and be apart of this suit. Secondly, I did not know that there was so many problems with Cellular Express. I was recently looking for a job and I decided to give Cellular Express a try. I was hired on the spot and had to fill out a new hire packet. Since the new hire packet was 27 pages long, they told me to take it home and complete it asap so they could send it off to the corporate office. Once the corporate office received the packet, I was told that they would issue me my ID and I would start working within that week. I completed the packet that night and returned it the next day. I called every day to see if my ID had come in yet. Every day that I called, I was told that my ID would be in later that day or at the latest the next day. A week later...my ID FINALLY came. I was then told that I couldn't work yet, because the lady that hired me said she would be working in a different location for a few days. She said once she came back, I would start (within a few days). I kept calling the store, to see when I would start. I kept hearing the same story, "You'll start tommorrow". After the lady that hired me had a day off, I called her again and asked her when I would start. She said that she had given my file to the DM and that the DM would now be handling me. I was very confused. I called the lady that hired me later that day again, and asked her is she had spoken with the DM concerning me. She said that she was meeting with the DM that night. I called the lady that hired me the next day, and asked her what the DM said. She said that the DM was now the one that would schedule me and tell me when I would start working. After all this, of course I was extremely frustrated. The frustration results from loss of pay. While I was waiting to start at Cellular Express, I could have been working at another job (I received two other job proposals that I turned down, because I thought I would be working at Cellular Express). So, I asked the lady if I could have the DM's number. She said "I'm sorry i cannot give that out". She said that she gave the DM my number and would call her again and tell her to call me. I laughed and asked her to tell me what was going on here. I said that she had told me that once my ID came in, I would begin working. Of course, she must suffer sudden bouts of amnesia, and she claimed to have never said this! What a crock! She apologized for the "misunderstanding" and said the DM would call me. Three hours later, and of course I still hadn't heard from the DM. By now, I was beyond frustrated and had began searching information about Cellular Express. So, I called the lady again and said I hadn't heard from the DM. She said that the DM said she tried to call me, but apparently dialed the wrong number. OF COURSE SHE DID! She said that the DM was currently in a doctor's office, but once she got out she would call me. I'm sure you guessed it...i NEVER got a call from the DM. So I am still dealing with them. Yes, I know a lot of you are saying that I should have just given up, and after reading all this information why would I want to work for these people? I'm only holding on to see where all this goes (and of course I'm looking for other employment). I hate being lied to and taken for a fool. I'm younger than these managers and they use their power to manipulate people my age. They think that just because they have some years on us, they that can toss us around like little rag dolls. It's not right.
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#19 UPDATE EX-employee responds

Basically worked for Free... =[

AUTHOR: Crazy Mad - (U.S.A.)

I am writing in response to your report. I am an ex-employee of this company and I have not received any of my commissions checks. I worked for them in 2006 and never received my commission check and I also worked for this company is 2008. Chris Kelley and his people are so rude and disrespectful. I have been calling them for a week now trying to figure out where my paycheck is and also my commission check. Finally today someone answered the phone and she said that she would try and find out what happend. I have not yet heard back from her. Chris Kelley and his managers of the North Jacksonville region will not answer their phones when I call nor do they call me back.

I am extremely upset at how this company does business. Since the whole selling the store, I have been unlucky to find a job. I am about to start a waitressing job, but the money is just not always there. Because of all the problems with job hunting and working, I am starting to fall behind in bills and these people do not care. Its like they want their employees to fail at life. I have worked hard trying to build the credit I have and I am still fighting to keep it good, but when they will not pay me what I have worked my butt off for, it is very hard to make ends meet.

I should be getting two commissions checks from them [[that is from this year--not really sure what I was to receive in 2006]] and also one more hourly check but I have not heard anything. While working their, I was outselling the manager of the store and some of the other employees that have been working there longer, but I was the one who did not receive anything.

If anyone could help in shutting them down it would be wonderful. Mr. Kelley and his staff are not the right people to be in the business world. Customers that I have helped even said that Mr. Chris Kelley was rude and unwilling to help them with the problems they were having. I have first hand experience dealing with this money hungry group who love to blame everyone else for their own mistakes.
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#20 UPDATE EX-employee responds

I hate chris kelley

AUTHOR: Cocoastang - (U.S.A.)

Chris is the worse owner on the planet earth he treats all his employees with no respect and he fires over paying u your commision checks or finds ways to get around paying u he is terrible i feel sorry for anyone working for him now i worked for him for over a year as a manager and i had seen things i was not shamed to be working for a person like that if i can do anything i wil help i know over 20 people in the company gm and mangers present and past that will help in bringing him down i can assure u i can help! let me know email me leave a number and i wil get back to you soon as poosible

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#21 UPDATE EX-employee responds

im game

AUTHOR: Sleepy81 - (U.S.A.)

i was a area manager for this company for about a year and i never saw a commission check....the last time that i got a legit commission check is nov of 05 and i left the company in june.....i would love to be apart of this lawsuit just let me know on this site and will give up all of my commission structures and so called bonus structure.........just let me know though the site and will love to be apart of this lawsuit...
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#22 UPDATE EX-employee responds

im game

AUTHOR: Sleepy81 - (U.S.A.)

i was a area manager for this company for about a year and i never saw a commission check....the last time that i got a legit commission check is nov of 05 and i left the company in june.....i would love to be apart of this lawsuit just let me know on this site and will give up all of my commission structures and so called bonus structure.........just let me know though the site and will love to be apart of this lawsuit...
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#23 UPDATE EX-employee responds

im game

AUTHOR: Sleepy81 - (U.S.A.)

i was a area manager for this company for about a year and i never saw a commission check....the last time that i got a legit commission check is nov of 05 and i left the company in june.....i would love to be apart of this lawsuit just let me know on this site and will give up all of my commission structures and so called bonus structure.........just let me know though the site and will love to be apart of this lawsuit...
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