• Report: #517299

Complaint Review: Cellular One - Dobson Communications

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  • Submitted: Fri, October 30, 2009
  • Updated: Fri, October 30, 2009

  • Reported By: Lisa — Livingston Kentucky United States of America
Cellular One - Dobson Communications
401 East Memorial Road Oklahoma City, Oklahoma United States of America

Cellular One - Dobson Communications Dobson Communications Early Termination Fees Oklahoma City, Oklahoma

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I contacted Cellular One in September 2009 to ask about their buyout to Verizon Wireless.  At that time, I was told I did not have to stay with Verizon--even though I still had a 2 year contract with Cellular One. 


So I chose not to continue with Verizon and asked if I could cancel my contract with Cellular One.  The customer service representative assured me that I could cancel without any early termination fees, charges, etc. 


I found a new carrier (AT&T), had my cell phone numbers ported over to AT&T and canceled my services with Cellular One a few weeks later--October 2, 2009.  When I received my last monthly statement from Cellular one yesterday (October 29, 2009) I was shocked!  My bill was $714.25!  It normally runs around $140 a month. 


I called Cellular One.  I was told that since I canceled my service before the transition with Verizon (November 7, 2009) that I was responsible for early termination fees!  Again, I told Cellular One I had already spoken to someone in September regarding this issue and that person assured me I could cancel without fees.  There was no note on my account or any "proof" I actually had. 


So here I am, stuck with a $714.25 bill that I cannot afford.  It is basically my word against Cellular One.  I do not feel I should have to pay for a mistake made by their customer service representatives.


I feel like I have been tricked and fooled into canceling so Cellular One could make more money.  I hate Cellular One!  I would not recommend Cellular One to anyone--ever!! 


 


 


This report was posted on Ripoff Report on 10/30/2009 08:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cellular-One-Dobson-Communications/Oklahoma-City-Oklahoma-73114/Cellular-One-Dobson-Communications-Dobson-Communications-Early-Termination-Fees-Oklahoma-517299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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