• Report: #260535

Complaint Review: Cellular One

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  • Submitted: Thu, July 12, 2007
  • Updated: Tue, October 16, 2007

  • Reported By:muskegon Michigan
Cellular One
Muskegon Michigan Muskegon, Michigan U.S.A.

Cellular One bogus phones, bogus service Muskegon Michigan

*Author of original report: responding to caligirl

*UPDATE EX-employee responds: Know How Ya Feel...

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i have been a customer of cellular one since feburary, what got me as well as others i'm sure is the unlimited calling.of course they have unlimited calling for a set price because they know that you will be calling all day when your calls drop !!!!!!!!! and that's what they do. when you try and complain about that they pull the old take your battery out trick which does not work and they know it. this is the most deceptive company i have ever came in contact with in my entire life and these people should be ashamed of themselves.they refuse to help you in any way by offering to fix the problems they created when they started their bogus company with horrible service. i am not the only one from this area that feels the same way and has been subjected to this type of treatment from cellular one.everyone that i know hasa cellular one phone has the same problem."poor quality of service"cellular one needs to start watching their backs because we as consumers are fed up with them and will no longer take this phone abuse from them.

Ramona
muskegon, Michigan
U.S.A.

This report was posted on Ripoff Report on 07/12/2007 08:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cellular-One/Muskegon-Michigan-49441/Cellular-One-bogus-phones-bogus-service-Muskegon-Michigan-260535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

responding to caligirl

AUTHOR: Ramona - (U.S.A.)

i got my phone from the cellular one on apple avenue. everytime i went there to complain they made all types of excuses as to how great that particular phone was and any other lies they could think of. i did the remove sim card and battery trick which i believe was nothing more than an attempt to throw me off from their bogus service in the first place because it never worked. i called celect solutions about the problem and they were even worse than cellular one and even shipped a phone my friend celect solutions, cellularone, and dhl are all the same entity. they are full of sh** and believe that all of the consumers that deal with them are just as boneheaded as they are. at&t had better watch out or else their name will be sh** with the consumers as well!
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#2 UPDATE EX-employee responds

Know How Ya Feel...

AUTHOR: Caligrl22 - (U.S.A.)

Ramona- I know exactly how you feel. As a former employee of this company, and as a customer. I use to have great service wherever I went, and within the last couple months, it's gone to hell. I get dropped calls left and right and when I go into any of the stores, they state that I'd have to buy a new phone. They are of no help. The price each month is fantastic, however, I'm wondering if it may not be worth it.

While I was employed through them, the dropped calls were a common issue we dealt with as far as complaints go. Its hard not to take frusteration out on the employees, as there are a couple good ones there. (There are also the bad apples of course) I think cellular one's main issue is with their choice of phones to carry. They seem cheap and slow. Its just too bad you can't take the price of the unlimited and nice, good quality phones and add it to make a great phone service.

I've had it with mine and will get out of this contract as soon as I can. (Though the fees to get out sooner rather than later are far too high!) Also I'd like to know which one in muskegon you went to?
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