Cellular One They want to charge something I do not owe Oklahoma oklahoma

Okay so by reading your report it seems like you did an intermarket change. You went from an Alaska market, moved to Texas, they closed your old account and you got a whole new account with a whole new number for Texas but still under the same contract. (hopefully this is right) Well I remember what happens is some cases, not all, is that when we close your old account, not everyone makes sure that they zero out your Early Termination Fees when they have to expire the old Contract End Date. So that would automatically put an ETF on your account. Another case as to you having this charge is when you also do intermarket change your monthly bill is prorated, depending on where you live in Alaska, depends on how your bill is prorated. You may pay in arrears or not. Usually most live in Anchorage, so if that is the case, you may still owe up to the date the change happened....Look at the bills that came to you for the AK service. Look at the actual dates that they charge you for and how much.

Also, in any kind of case, you can call Cellular One's customer service and speak to a supervisor to get it all straightened out for you. Just make sure you tell them that you had an account in Alaska, moved to Texas, and did an intermarket exchange. This way, they can look up your old account to see what you are talking about.....or if you have both account numbers that would be even more handy!


Hope this helps and you get this situated!!