• Report: #280116

Complaint Review: Cellular One

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  • Submitted: Sun, October 21, 2007
  • Updated: Tue, October 23, 2007

  • Reported By:seguin Texas
Cellular One
Po Box 268955 Oklahoma, Texas U.S.A.

Cellular One They want to charge something I do not owe Oklahoma oklahoma

*UPDATE EX-employee responds: Have you tried....

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This company want to charge me something I do not owe and they sent it to a collection agency, I had the service in alaska and simply moved the service to texas, I am current on all my bills and they made a mistake when disconecting the service from alaska to change it to texas and they were still charging me for the alaska service when it had been cancelled, now they are demanding 280.00 dollars that I do owe them and sent me to a collection agency, I did a report 2 times with the consumer protection and the Texas attorney general, is there anything else I can do? now they also disconected my service in the new number because i did not pay for the 280.00 that I do not owe.

K9minedogs
seguin, Texas
U.S.A.

This report was posted on Ripoff Report on 10/21/2007 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cellular-One/Oklahoma-Texas-73126/Cellular-One-They-want-to-charge-something-I-do-not-owe-Oklahoma-oklahoma-280116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Have you tried....

AUTHOR: Rachel - (U.S.A.)

Okay so by reading your report it seems like you did an intermarket change. You went from an Alaska market, moved to Texas, they closed your old account and you got a whole new account with a whole new number for Texas but still under the same contract. (hopefully this is right) Well I remember what happens is some cases, not all, is that when we close your old account, not everyone makes sure that they zero out your Early Termination Fees when they have to expire the old Contract End Date. So that would automatically put an ETF on your account. Another case as to you having this charge is when you also do intermarket change your monthly bill is prorated, depending on where you live in Alaska, depends on how your bill is prorated. You may pay in arrears or not. Usually most live in Anchorage, so if that is the case, you may still owe up to the date the change happened....Look at the bills that came to you for the AK service. Look at the actual dates that they charge you for and how much.

Also, in any kind of case, you can call Cellular One's customer service and speak to a supervisor to get it all straightened out for you. Just make sure you tell them that you had an account in Alaska, moved to Texas, and did an intermarket exchange. This way, they can look up your old account to see what you are talking about.....or if you have both account numbers that would be even more handy!


Hope this helps and you get this situated!!
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