• Report: #219908

Complaint Review: Cellular One

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  • Submitted: Fri, November 10, 2006
  • Updated: Mon, December 31, 2007

  • Reported By:Santa Maria California
Cellular One
733 Marsh Street San Luis Obispo, California U.S.A.

Cellular One Beware of Cellular One of San Luis Obispo, they stole from me and they over charge on so many issues that they don't like to refund or settle matters with their customers. Beware of this company, total rip-off San Luis Obispo California

*Consumer Comment: Cellular One of San Luis Obispo stinks, a bad phone company

*Consumer Comment: Cellular One of San Luis Obispo stinks, a bad phone company

*Consumer Comment: Cellular One of San Luis Obispo stinks, a bad phone company

*Consumer Comment: Cellular One of San Luis Obispo stinks, a bad phone company

*Consumer Comment: Horribly outdated, innacurate, irrelevant complaints - here's how things are now

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I want to pass the word around about an issue with Cellular One San Luis Obispo did to me back in the year 2000.

I was a customer for about 5 years, I give them plenty of money and there was always an error in the billing. I had to often call them so many times to eliminate errors which if I didn't I would be paying for something for nothing. They had and still do till this day a small coverage area. They have absurd contracts that they want 2 year contracts with no adjustments but a $400.00 termination fee, even if the contact was on it's last month to expire they would ask the full fee. Total rip-off!

One issue that cost me a lot of money that still bothers me today which I am postong this to this report to inform everybody not to use Cellular One of San Luis Obispo was their long distance fees.

Back in early 2000, I had to make calls to Simi Valley California because my girlfriend lived there and I live in San Luis Obispo, we had the same (805) area codes and the distance we were was about 125 miles. Well calling her, Cellular One changed me $.35 cents a minute for long distance fees during the daytime (not airtime minutes) and at night they chargesd me $.18 a minute (not airtime again either) to call my girlfriend in a 805 area code.

My bill came to about $1950.00 dollars in long distance changes alone. I complained and complained but Cellular One of San Luis Obispo did not care, they wanted their money. They were using AT&T as their long distance carrier and they told me if you want to get a better rate, get a phone card. That is ridiculous that a cellular company with the coverage area charging so much especially in the same area code. Even though most cellular companies have gone unlimited long distance by now, the point is even back in 2000, this was completely absurd. I should of never have paid that and even when I contacted and filed complaints with the Federal Communication Commission, Cellular One's customer service would just not give a hoot that this was an over charged account. They didn't care and they just wanted their money and bsing with the FCC.

They used a collection agency also called Medico-Dental Adjustment Bureau as these guys didn't care either. They wanted top dollar for their fees as their lawyer was asking way way too much also for this issue. I did not want to pay Cellular One a dime as I wrote to them and they did not want to settle the matter as everyone was telling me I was paying was too much to fight Cellular One of San Luis Obispo. As bad as this thing was, I paid Cellular One about $1800.00 as the settlment was nothing. They forced me to pay them $600.00 a month which was totally absurd.

Well people I want to pass my story around to inform people please BEWARE of Cellular One of San Luis Obispo. They have not expanded either because the have done bad business with people ever since they open their doors as a cell phone company.

I have had an unlimited minute and unlimited feature now for the past few years that even today Cellular One of San Luis Obispo could not compete with this.

Please don't do business with this company.

When choosing a company, only do business with nation wide coverage, unlimited minute plans (not just mobile to mobile but completely unlimited minutes) with all long distance fees covered. Don't sign any contract unless you have a lawyer or viewed any problems about the company online. People are blogging infomation now and you need to research complaints if there is complaints out there to read about. I am only helping people save their money then crooks like Cellular One of San Luis Obispo.

Mark
Santa Maria, California
U.S.A.

This report was posted on Ripoff Report on 11/10/2006 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cellular-One/San-Luis-Obispo-California-93401/Cellular-One-Beware-of-Cellular-One-of-San-Luis-Obispo-they-stole-from-me-and-they-over-c-219908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Cellular One of San Luis Obispo stinks, a bad phone company

AUTHOR: J - (U.S.A.)

I also used Cellular One of SLO; they also over charged me for long distance charges that were a rip off. I disputed the charges and they just were not willful to change the amount but also all the dropped calls I reported in as well. I went to another cell phone company
finally simply because San Luis Obispo Cellular One stinks, they are too small and not reliable but also there own phones were a rip off. Oh they have contracts alright, real expensive contracts.

Commenting good things because they buy snacks in a Drug's Store is absurd, stick to the subject about the company.

Also hiring suspected illegal immigrants as their cleaning crew not legal to work in the country and other possible illegal immigrants on other sources of labor but hey, they buy snacks from us.

Right pal, think again, this company is terrible.
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#2 Consumer Comment

Cellular One of San Luis Obispo stinks, a bad phone company

AUTHOR: J - (U.S.A.)

I also used Cellular One of SLO; they also over charged me for long distance charges that were a rip off. I disputed the charges and they just were not willful to change the amount but also all the dropped calls I reported in as well. I went to another cell phone company
finally simply because San Luis Obispo Cellular One stinks, they are too small and not reliable but also there own phones were a rip off. Oh they have contracts alright, real expensive contracts.

Commenting good things because they buy snacks in a Drug's Store is absurd, stick to the subject about the company.

Also hiring suspected illegal immigrants as their cleaning crew not legal to work in the country and other possible illegal immigrants on other sources of labor but hey, they buy snacks from us.

Right pal, think again, this company is terrible.
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#3 Consumer Comment

Cellular One of San Luis Obispo stinks, a bad phone company

AUTHOR: J - (U.S.A.)

I also used Cellular One of SLO; they also over charged me for long distance charges that were a rip off. I disputed the charges and they just were not willful to change the amount but also all the dropped calls I reported in as well. I went to another cell phone company
finally simply because San Luis Obispo Cellular One stinks, they are too small and not reliable but also there own phones were a rip off. Oh they have contracts alright, real expensive contracts.

Commenting good things because they buy snacks in a Drug's Store is absurd, stick to the subject about the company.

Also hiring suspected illegal immigrants as their cleaning crew not legal to work in the country and other possible illegal immigrants on other sources of labor but hey, they buy snacks from us.

Right pal, think again, this company is terrible.
Respond to this report!
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#4 Consumer Comment

Cellular One of San Luis Obispo stinks, a bad phone company

AUTHOR: J - (U.S.A.)

I also used Cellular One of SLO; they also over charged me for long distance charges that were a rip off. I disputed the charges and they just were not willful to change the amount but also all the dropped calls I reported in as well. I went to another cell phone company
finally simply because San Luis Obispo Cellular One stinks, they are too small and not reliable but also there own phones were a rip off. Oh they have contracts alright, real expensive contracts.

Commenting good things because they buy snacks in a Drug's Store is absurd, stick to the subject about the company.

Also hiring suspected illegal immigrants as their cleaning crew not legal to work in the country and other possible illegal immigrants on other sources of labor but hey, they buy snacks from us.

Right pal, think again, this company is terrible.
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#5 Consumer Comment

Horribly outdated, innacurate, irrelevant complaints - here's how things are now

AUTHOR: Andrew - (U.S.A.)

This person's experiences are 7 years old, and they have obviously not checked back with the company since... if this complain is legit, things must've changed a lot since I showed up.

I moved to SLO a year ago. I work literally right next door to CelluarOne's office in SLO, cashiering at the downtown drugstore there (Long's Drugs, corner of Marsh and Broad st). I personally know the ENTIRE current staff because they are always coming by for snacks. I started using them for my own service a year ago after numerous positive encounters with the store manager, currently a guy named Greg who is very professional, well mannered, and interested in his customers' well being.

The prices and plans are competitive and flexible, I currently have a month-to-month plan with no contract whatsoever, and I've never had ANY problems with coverage. There are slightly better deals out there, but there's no price tag on being in good contact with the people you do business with. No large company can offer me that.

I don't want to wax ad hominem, but it seems pretty clear to me that the previous poster was writing more from anger and not so much objective thinking. Don't sign up for a cell phone contract without a lawyer? Seems someone failed at reading the fine print. But that's my bias; I work retail so I see people skipping over the details all the time. Despite the unpleasant results that often brings, that is irrelevant to how good a company's customer service is. That's a personal problem.

In a nutshell, I view this complaint as dubious and I've personally had great experiences with the company for a year now. I'd urge people to check out this company for themselves and not make a decision based solely on complaints like these.
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