- Report: #169200
Complaint Review: Cellular One
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| Cellular One cellularonewest.com
Nationwide U.S.A. |
|
Cellular One (Cellular One West) Dishonest and misleading business practices. Lying about coverage area and cell towers. Nationwide...but Coverage Is Not Nationwide
*Consumer Comment: No Class!!
*Consumer Comment: No Class!!
*Consumer Comment: No Class!!
*Consumer Comment: No Class!!
*Consumer Comment: Response to Stile--Thanx!!
*Consumer Suggestion: Used to work in Cell Phone tech support
*Consumer Suggestion: Used to work in Cell Phone tech support
*Consumer Suggestion: Used to work in Cell Phone tech support
*Consumer Suggestion: Used to work in Cell Phone tech support
*Author of original report: Rebuttal from Bruce
*Consumer Comment: now have to pay EARLY TERM FEES
*Consumer Suggestion: For Bruce
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On a recent business trip to southern California, I carried my cell phone with me, wondering how much I could use it there. I was told by a Cellular One sales rep that they did indeed have cell towers in southern California and that while I was there, I could use the phone in the same manner as I did at home. This could not have been further from the truth. The entire time I was out there (5 weeks on business), I was "using non-Cellular One towers," according to the customer service rep I talked to later who essentially called me an idiot.
I decided to change my cellular carrier while I was out in California so that I could have a local area code there. The Cellular One sales rep (who told me they had coverage in southern California) tried everything to keep me as a customer, but since they could not give me a local number there, I eventually made the decision to change providers.
About a week after I returned home, I got a massive bill that amounted to the equivalent of a year's worth of cellular bills. To say I was furious is a gross understatement. To add insult to injury, the customer service person I talked to told me I was essentially an idiot for not changing carriers sooner and that I should have known (despite being told the opposite by another Cellular One employee) that I'd get slapped with huge overages out there.
As a result of this financial fiasco, I had to scrap all my Christmas plans, including returning every last gift I'd purchased. I also dropped my travel plans. So, Christmas 2005 has been wiped out by Cellular One, who definitely could be called the "Grinch who stole Christmas."
If you don't want to get screwed beyond belief, do not do business with Cellular One, and tell all your friends using Cellular One to drop them ASAP. Needless to say, I am doing that.
As I sit at home this Christmas with no Christmas dinner, no gifts for myself or anyone on my list, I will make my own list...of people to tell about the deceptive and essentially fraudulent business practices going on at Cellular One. Stay away from these crooks. I was with them for 4 1/2 years, which obvously was 4 1/2 years too long, especially given the complete lack of regard to customer loyalty they exibited. Cellular One is loyal only to the almighty dollar and will do just about anything, no matter how unethical, to get as many of those coveted dollars as possible.
Bruce
Madison, South Dakota
U.S.A.
I decided to change my cellular carrier while I was out in California so that I could have a local area code there. The Cellular One sales rep (who told me they had coverage in southern California) tried everything to keep me as a customer, but since they could not give me a local number there, I eventually made the decision to change providers.
About a week after I returned home, I got a massive bill that amounted to the equivalent of a year's worth of cellular bills. To say I was furious is a gross understatement. To add insult to injury, the customer service person I talked to told me I was essentially an idiot for not changing carriers sooner and that I should have known (despite being told the opposite by another Cellular One employee) that I'd get slapped with huge overages out there.
As a result of this financial fiasco, I had to scrap all my Christmas plans, including returning every last gift I'd purchased. I also dropped my travel plans. So, Christmas 2005 has been wiped out by Cellular One, who definitely could be called the "Grinch who stole Christmas."
If you don't want to get screwed beyond belief, do not do business with Cellular One, and tell all your friends using Cellular One to drop them ASAP. Needless to say, I am doing that.
As I sit at home this Christmas with no Christmas dinner, no gifts for myself or anyone on my list, I will make my own list...of people to tell about the deceptive and essentially fraudulent business practices going on at Cellular One. Stay away from these crooks. I was with them for 4 1/2 years, which obvously was 4 1/2 years too long, especially given the complete lack of regard to customer loyalty they exibited. Cellular One is loyal only to the almighty dollar and will do just about anything, no matter how unethical, to get as many of those coveted dollars as possible.
Bruce
Madison, South Dakota
U.S.A.
This report was posted on Ripoff Report on 12/24/2005 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cellular-One/nationwide/Cellular-One-Cellular-One-West-Dishonest-and-misleading-business-practices-Lying-about-169200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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I worked for another similar company and have been complaining for years about the lack of adequate training. They finally got rid of me charging me with an untrue violation because I was viewed as a whistle blower. Living in an 'at-will-state- what was I to do? The stress was unbelievable!. It still goes on today and no one will listen! Like that ol' cliche' states---there should be a law!
Truly,
Sick & Tired!
Truly,
Sick & Tired!
Respond to this report!
What's this?
I worked for another similar company and have been complaining for years about the lack of adequate training. They finally got rid of me charging me with an untrue violation because I was viewed as a whistle blower. Living in an 'at-will-state- what was I to do? The stress was unbelievable!. It still goes on today and no one will listen! Like that ol' cliche' states---there should be a law!
Truly,
Sick & Tired!
Truly,
Sick & Tired!
Respond to this report!
What's this?
I worked for another similar company and have been complaining for years about the lack of adequate training. They finally got rid of me charging me with an untrue violation because I was viewed as a whistle blower. Living in an 'at-will-state- what was I to do? The stress was unbelievable!. It still goes on today and no one will listen! Like that ol' cliche' states---there should be a law!
Truly,
Sick & Tired!
Truly,
Sick & Tired!
Respond to this report!
What's this?
I worked for another similar company and have been complaining for years about the lack of adequate training. They finally got rid of me charging me with an untrue violation because I was viewed as a whistle blower. Living in an 'at-will-state- what was I to do? The stress was unbelievable!. It still goes on today and no one will listen! Like that ol' cliche' states---there should be a law!
Truly,
Sick & Tired!
Truly,
Sick & Tired!
Respond to this report!
What's this? #5 Consumer Comment
Response to Stile--Thanx!!
AUTHOR: Bruce - (U.S.A.)
SUBMITTED: Friday, December 30, 2005
Great suggestion. I'll try that. I may not win, but at least there's a chance. Thanks for that info. and the explanation as to why this might have occurred.
Respond to this report!
What's this? #6 Consumer Suggestion
Used to work in Cell Phone tech support
AUTHOR: Stile - (U.S.A.)
SUBMITTED: Thursday, December 29, 2005
One of two things was going on with your phone that caused you to roam while travelling.
1) Your phone's network setting is set to automatic instead of home only. This means that when you leave your home area, if the phone cannot find its normal SID (network ID) then it will pick up the strongest signal available, which will probably be roaming.
2) Your company doesn't have its own coverage is So. Cal, but uses a partner company (for example, Qwest Wireless partners with Sprint for coverage outside of its home area). If your PRL (Preferred Roaming List) is out of date then your phone may lock onto a roaming tower thinking that it is a local tower.
I would suggest you get a number for Cellular One's executive relations department and send them a letter (CC the Federal Communications Commission and the Cellular Telecommunications Industry Association) stating that you feel you've been charged unfairly and you've acted based on misinformation given by their company's reps. Tell them you've paid in good faith in order to make sure that there was no negative effect to your credit, but you don't consider the matter closed. Request arbitration if they are unwilling to cooperate.
Wireless companies are a tough nut to crack, and you might have shot yourself in the foot by paying it off instead of disputing the bill formally, but don't give up yet.
1) Your phone's network setting is set to automatic instead of home only. This means that when you leave your home area, if the phone cannot find its normal SID (network ID) then it will pick up the strongest signal available, which will probably be roaming.
2) Your company doesn't have its own coverage is So. Cal, but uses a partner company (for example, Qwest Wireless partners with Sprint for coverage outside of its home area). If your PRL (Preferred Roaming List) is out of date then your phone may lock onto a roaming tower thinking that it is a local tower.
I would suggest you get a number for Cellular One's executive relations department and send them a letter (CC the Federal Communications Commission and the Cellular Telecommunications Industry Association) stating that you feel you've been charged unfairly and you've acted based on misinformation given by their company's reps. Tell them you've paid in good faith in order to make sure that there was no negative effect to your credit, but you don't consider the matter closed. Request arbitration if they are unwilling to cooperate.
Wireless companies are a tough nut to crack, and you might have shot yourself in the foot by paying it off instead of disputing the bill formally, but don't give up yet.
Respond to this report!
What's this? #7 Consumer Suggestion
Used to work in Cell Phone tech support
AUTHOR: Stile - (U.S.A.)
SUBMITTED: Thursday, December 29, 2005
One of two things was going on with your phone that caused you to roam while travelling.
1) Your phone's network setting is set to automatic instead of home only. This means that when you leave your home area, if the phone cannot find its normal SID (network ID) then it will pick up the strongest signal available, which will probably be roaming.
2) Your company doesn't have its own coverage is So. Cal, but uses a partner company (for example, Qwest Wireless partners with Sprint for coverage outside of its home area). If your PRL (Preferred Roaming List) is out of date then your phone may lock onto a roaming tower thinking that it is a local tower.
I would suggest you get a number for Cellular One's executive relations department and send them a letter (CC the Federal Communications Commission and the Cellular Telecommunications Industry Association) stating that you feel you've been charged unfairly and you've acted based on misinformation given by their company's reps. Tell them you've paid in good faith in order to make sure that there was no negative effect to your credit, but you don't consider the matter closed. Request arbitration if they are unwilling to cooperate.
Wireless companies are a tough nut to crack, and you might have shot yourself in the foot by paying it off instead of disputing the bill formally, but don't give up yet.
1) Your phone's network setting is set to automatic instead of home only. This means that when you leave your home area, if the phone cannot find its normal SID (network ID) then it will pick up the strongest signal available, which will probably be roaming.
2) Your company doesn't have its own coverage is So. Cal, but uses a partner company (for example, Qwest Wireless partners with Sprint for coverage outside of its home area). If your PRL (Preferred Roaming List) is out of date then your phone may lock onto a roaming tower thinking that it is a local tower.
I would suggest you get a number for Cellular One's executive relations department and send them a letter (CC the Federal Communications Commission and the Cellular Telecommunications Industry Association) stating that you feel you've been charged unfairly and you've acted based on misinformation given by their company's reps. Tell them you've paid in good faith in order to make sure that there was no negative effect to your credit, but you don't consider the matter closed. Request arbitration if they are unwilling to cooperate.
Wireless companies are a tough nut to crack, and you might have shot yourself in the foot by paying it off instead of disputing the bill formally, but don't give up yet.
Respond to this report!
What's this? #8 Consumer Suggestion
Used to work in Cell Phone tech support
AUTHOR: Stile - (U.S.A.)
SUBMITTED: Thursday, December 29, 2005
One of two things was going on with your phone that caused you to roam while travelling.
1) Your phone's network setting is set to automatic instead of home only. This means that when you leave your home area, if the phone cannot find its normal SID (network ID) then it will pick up the strongest signal available, which will probably be roaming.
2) Your company doesn't have its own coverage is So. Cal, but uses a partner company (for example, Qwest Wireless partners with Sprint for coverage outside of its home area). If your PRL (Preferred Roaming List) is out of date then your phone may lock onto a roaming tower thinking that it is a local tower.
I would suggest you get a number for Cellular One's executive relations department and send them a letter (CC the Federal Communications Commission and the Cellular Telecommunications Industry Association) stating that you feel you've been charged unfairly and you've acted based on misinformation given by their company's reps. Tell them you've paid in good faith in order to make sure that there was no negative effect to your credit, but you don't consider the matter closed. Request arbitration if they are unwilling to cooperate.
Wireless companies are a tough nut to crack, and you might have shot yourself in the foot by paying it off instead of disputing the bill formally, but don't give up yet.
1) Your phone's network setting is set to automatic instead of home only. This means that when you leave your home area, if the phone cannot find its normal SID (network ID) then it will pick up the strongest signal available, which will probably be roaming.
2) Your company doesn't have its own coverage is So. Cal, but uses a partner company (for example, Qwest Wireless partners with Sprint for coverage outside of its home area). If your PRL (Preferred Roaming List) is out of date then your phone may lock onto a roaming tower thinking that it is a local tower.
I would suggest you get a number for Cellular One's executive relations department and send them a letter (CC the Federal Communications Commission and the Cellular Telecommunications Industry Association) stating that you feel you've been charged unfairly and you've acted based on misinformation given by their company's reps. Tell them you've paid in good faith in order to make sure that there was no negative effect to your credit, but you don't consider the matter closed. Request arbitration if they are unwilling to cooperate.
Wireless companies are a tough nut to crack, and you might have shot yourself in the foot by paying it off instead of disputing the bill formally, but don't give up yet.
Respond to this report!
What's this? #9 Consumer Suggestion
Used to work in Cell Phone tech support
AUTHOR: Stile - (U.S.A.)
SUBMITTED: Thursday, December 29, 2005
One of two things was going on with your phone that caused you to roam while travelling.
1) Your phone's network setting is set to automatic instead of home only. This means that when you leave your home area, if the phone cannot find its normal SID (network ID) then it will pick up the strongest signal available, which will probably be roaming.
2) Your company doesn't have its own coverage is So. Cal, but uses a partner company (for example, Qwest Wireless partners with Sprint for coverage outside of its home area). If your PRL (Preferred Roaming List) is out of date then your phone may lock onto a roaming tower thinking that it is a local tower.
I would suggest you get a number for Cellular One's executive relations department and send them a letter (CC the Federal Communications Commission and the Cellular Telecommunications Industry Association) stating that you feel you've been charged unfairly and you've acted based on misinformation given by their company's reps. Tell them you've paid in good faith in order to make sure that there was no negative effect to your credit, but you don't consider the matter closed. Request arbitration if they are unwilling to cooperate.
Wireless companies are a tough nut to crack, and you might have shot yourself in the foot by paying it off instead of disputing the bill formally, but don't give up yet.
1) Your phone's network setting is set to automatic instead of home only. This means that when you leave your home area, if the phone cannot find its normal SID (network ID) then it will pick up the strongest signal available, which will probably be roaming.
2) Your company doesn't have its own coverage is So. Cal, but uses a partner company (for example, Qwest Wireless partners with Sprint for coverage outside of its home area). If your PRL (Preferred Roaming List) is out of date then your phone may lock onto a roaming tower thinking that it is a local tower.
I would suggest you get a number for Cellular One's executive relations department and send them a letter (CC the Federal Communications Commission and the Cellular Telecommunications Industry Association) stating that you feel you've been charged unfairly and you've acted based on misinformation given by their company's reps. Tell them you've paid in good faith in order to make sure that there was no negative effect to your credit, but you don't consider the matter closed. Request arbitration if they are unwilling to cooperate.
Wireless companies are a tough nut to crack, and you might have shot yourself in the foot by paying it off instead of disputing the bill formally, but don't give up yet.
Respond to this report!
What's this? #10 Author of original report
Rebuttal from Bruce
AUTHOR: Bruce - (U.S.A.)
SUBMITTED: Thursday, December 29, 2005
I take great offense to the inferences made above that I am stupid. I hate to disappoint you, but I did read my contract, I did understand it fully, and I operated under the assumption that I could only use my "anytime" minutes while out in California. That is, until I was told by a Cellular One rep that I could use all my minutes out there without overages. My mistake was believing them! I was not under a contract when I switched my service. I have not been under contract since 2003, so I did NOT break the contract. Instead of making insinuations and unfounded assumptions, give constructive criticism or keep your comments to yourself!!
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What's this? #11 Consumer Comment
now have to pay EARLY TERM FEES
AUTHOR: Steven - (U.S.A.)
SUBMITTED: Monday, December 26, 2005
Sir....I noticed your from South Dakota...did you purchase your phone through Western Wireless...because if so...you need to be filing a claim with WESTERN WIRELESS....thats your service provider not cellular one....and if you were on a GSM nationwide plan it would not have mattered if you were in cali you would have bounced off cingulars towers and would have been fine...because you would not have had roaming charges.....what i dont understand is that you wanted to get a different service provider for the 5 weeks you were in cali? But thats your business not mine....but if you were still in contract with WESTERN WIRELESS and decided to do this...you screwed yourself over becuse you broke contract and now have to pay EARLY TERM FEES....oh well.....merry christmas
we love you,
Mr. Grinch
we love you,
Mr. Grinch
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What's this?
They offer a coverage map free of charge. Did you bother to get one and look at it BEFORE signing the agreemenT?
You get what you pay for. Dont you have any major carriers like Verizon, Sprint, Cingular, or even T-Mobile in your area.
Why not use one of these carriers. They all have nationwide coverage.
I guess you were focused on CHEAP and not so focused on GOOD.
YOU GET WHAT YOU PAY FOR!!!!!!!!!!!!!!!!!!!!
You get what you pay for. Dont you have any major carriers like Verizon, Sprint, Cingular, or even T-Mobile in your area.
Why not use one of these carriers. They all have nationwide coverage.
I guess you were focused on CHEAP and not so focused on GOOD.
YOU GET WHAT YOU PAY FOR!!!!!!!!!!!!!!!!!!!!
Respond to this report!
What's this? 
