- Report: #1021787
Report - Rebuttal - Arbitrate
Complaint Review: Cellular Plus
Cellular Plus4805-C Buena Vista Rd. Columbus, Georgia United States of America
Cellular Plus Page Plus FLASED a 4G Verizon phone and charged for 2G of Data but internet loads like an OLD dial up modem Columbus, Georgia
*Consumer Comment: bad flashing job
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Picked the phone up 2 hours later. Got home, and here are the problems that I encountered. *Tried to send picture messages - error message received: invalid destination address * Tried logging onto internet It took anywhere from 40 seconds to 5 minutes before a page would load and once the page finally loaded it says no internet connection please try again. * Continued to receive system generated text messages stating I had a ZERO balance and I was not able to make phone calls.
2/27/13, I took the phone back and explained to the owner the problems I was having. His comments were As long as I was able to log onto the internet he did not see a problem because Verizon 4G phones are not supposed to be flashed anyways, he gives the phone back to me and walks away. His daughter then takes the phone and installs and app for TEXT messages in order for me to send picture messages and she tells me if I want to use the internet I should use WIFI. And that sometimes the phone will have gliches. I explained to her that this is not what I signed up for. I then asked for a refund and was told that I was not able to get a refund because the phone had been FLASHED but if I purchased a 3G phone or an Iphone they would transfer the # that they gave me for my 4G phone for FREE and then the internet would run faster.
I questioned why this information was not provided to me on 2/26/13 but received no answer. Had I been upfront about all ther issues I would have I would have never let them Flash the phone or paid the $130.00 All I wont is for this company to Credit my Credit Card back the $130.00
This report was posted on Ripoff Report on 02/28/2013 06:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cellular-Plus/Columbus-Georgia-31907/Cellular-Plus-Page-Plus-FLASED-a-4G-Verizon-phone-and-charged-for-2G-of-Data-but-internet-1021787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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