• Report: #994336

Complaint Review: Census.us.org | Ripoff Report Verified Safe™ ..businesses you can trust. Money back guarantee. Up to date public records, aggregation of many comprehensive databases, 24 Hours a day, don’t stand in line at a DMV access to information with a simple search criteria.

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  • Submitted: Wed, January 09, 2013
  • Updated: Fri, May 03, 2013

  • Reported By: Kathryn — Fairlawn Virginia United States of America
Census.us.org
147 W. Election Rd. Ste 200 Draper, Utah 84020 Internet United States of America

Census.us.org REVIEW: Census.us.org commitment to total customer satisfaction. Census.us.org provides up to date public records as well as some of the best customer service ever seen.
*UPDATE: Census.us.org pledges their commitment to Rip-off Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Census.us.org recognized by Rip-off Report as a Verified Safe business..

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EDitor’s UPDATE: Positive rating and recognition has been given to Census.us.org for its commitment to excellence in customer service.

 

The information provided in this report is based on comments made by Josh Fraser during an on-site inspection held by a third party verification company with no biases toward Census.us.  .


census.us,org is Rip-off Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The target markets for Census.us are individuals looking to find information on a variety of surveys, demographics, interest of people, habits or trends. Additionally, they can provide information on statistics on a study of any of these topics. The company states that they are continually updating their database with LexisNexis and other providers to benefit their customers.

 

Census.us provides customers the opportunity to choose what type of information and how much information they would like to purchase from a menu that will include pricing and different packages available. The website does not have a live person for a customer to talk to during the sales process and all sales are conducted online. They have email and live chat options available to customers as they are using the site.

 

A typical experience that a customer may receive when accessing the website is the opportunity to receive quick access to reports and data within minutes. The company feels they are set apart from other companies that provide similar services because they are able to offer lower costs to customers than comparable information available.


Every company has problems from time to time that are beyond their control. What separates good companies from bad ones is how they deal with those problems. After talking with the representatives of Census.us.org while they documented what happened to them last year, we are very impressed by what they've done to overcome their technological challenges.

census.us.org were approached by a vendor who offered them a software package that they assured them would be able to handle the new load. Unfortunately, it wasn't and shortly after it went online it became overloaded. This caused the system to incorrectly bill some customers. In addition, it crashed the online customer service system, which led many customers to think that they were being ignored by the company.

When customers started calling the customer service number, CSRs were unaware of the problem - as was the company itself - and were not prepared to respond to customers' questions and concerns.

Statements from customer service executives


  It took us a while to realize what was happening," Census.us.org's customer service manager, Josh, told me. "The way the software was set up, we didn't realize there was a glitch until the number of complaints started piling up."

We went to the software provider who assured us they had fixed the glitches. But they had not.

"Just when we thought things were back to normal, the billing and customer service problems came right back up again,"
"It was a nightmare."

At that point, the company replaced the entire software system with a new one from a more reliable vendor. Then, they moved to quickly provide refunds to all customers who were affected by the problem. In fact, they are still providing refunds to customers who contact them directly.

"There's no way for us to identify just how badly the software screwed up," Josh said. "But we are responding to refund requests as soon as they come in."

"We started an entirely new training program just to teach our customer service representatives how to deal with this issue," Josh told me. "We are committed to solving this problem fairly for everyone involved."

 

  Census.us.org is dedicated to providing you an added value product for these services. Through the aggregation of many comprehensive databases, and integration with our research tools, you have access to accurate and up to date reports, 24 Hours a day, 7 days a week. What this means for you, the customer, is that you have the ability, and flexibility to obtain your reports from anywhere in the world, at any time, as long as you have an internet connection. You will never have to stand in line at a DMV office or The Office of a Government Agency. We allow access to information within our database with a simple search criteria. Our immediate reporting time allows you to get what you need quickly and easily. The advantage of using our services lies within the database we use. We not only use the most up to date and accurate information, we also allow you to browse multiple topics through our search interface, making us a one stop service for all of your Records Needs.


Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. The people at census.us.org did that without question.


NOW TO THE ORIGINAL REPORT THAT WAS FILED    
--------------------------------------------

Census.us.org My Fee Plan; Car Info One; Mobile Media; Mobile Web Media; Census Records; Archive Fee; This is a scam--don't fall for it Internet

The quote below is taken directly from the website www.census.us.org  which clearly says, "each report is $1.00"--but it's not--you will be billed, unknown to you, for the $1.00 as well as $19.95.  There is no fine print--it's just a lie!  When you try to get a refund, they jerk you around and lie some more.  The email listed bounces back.  The whole thing is a fraud--there are no census records any way!  This "company" operates out of virtual office space in Utah called Alliance Virtual Offices.  This co-called business doesn't even exist.  It also goes by the following names:  "My Fee Plan", "Car Info One", "Mobile Media", "Mobile Web Media", "Archive Fee" as well as "Census Records".  Don't be fooled!  You will be falsely billed, and will have grief trying to get your money back!  Plus they mine your data and the opt-out email is false!  Plus my computer had a dangerous virus after using the site.  Whoever is operating this "business" is just ripping you off from the privacy of their home.  There is no business!

"A powerful resource at your fingertips...Now find out for yourself!

CensusEach Report Only $1.00

2013 Census.us.org  - About - Resources - Privacy - TermsThis Site Is 100% Virus And Spyware Free.The materials appearing on the CensusRecords web site could include technical, typographical, or photographic errors. CensusRecords does not warrant that any of the materials on its web site are accurate, complete, or current. CensusRecords may make changes to the materials contained on its web site at any time without notice. CensusRecords does not, however, make any commitment to update the materials".

This report was posted on Ripoff Report on 01/09/2013 09:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Censususorg/internet/Censususorg-My-Fee-Plan-Car-Info-One-Mobile-Media-Mobile-Web-Media-Census-Records-A-994336. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Scam Complaint

AUTHOR: JoshCustomerService - (USA)

Dear Katheryn,

I apologize for any inconvenience our services have caused you. For a complete refund and account closure please email josh@census.us.org and I can help you out.

Kind Regards,

Josh F.
Customer Service Manager
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