- Report: #1082373
Report - Rebuttal - Arbitrate
Complaint Review: Central Business Funding TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Central Business Funding your expert partner in providing the correct “path to funding” based on your business’ unique financial needs. Central Business Funding’s team of professional will evaluate, analyze, recommend and make suggestions to clients relating to their particular situation how to best approach the lending process.
Central Business Funding TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Central Business Funding your expert partner in providing the correct “path to funding” based on your business’ unique financial needs. Central Business Funding’s team of professional will evaluate, analyze, recommend and make suggestions to clients relating to their particular situation how to best approach the lending process.3651 Lindell Road D-305 Las Vegas, Nevada USA
Central Business Funding TRUSTED BUSINESS REVIEW:. Central Business Funding clients feel safe, confident, & secure when doing business with Central Business Funding. Central Business Funding dedicated to 100% client satisfaction, exceptional client experiences, & your success.
*UPDATE: Central Business Funding recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Central Business Funding for its full commitment to quality customer service. Ripoff Report's discussions with Central Business Funding have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Central Business Funding listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Central Business Funding 's principal, Trevor Lee has informed us that his personal philosophy is that his clients success are the heart of the business. [continued below]....
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Central Business Funding truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
The information provided in this report below is based on comments made by Trevor Lee during an onsite inspection held by a third party verification company with no biases towards Central Business Funding.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Central Business Funding is a company dedicated to consulting and guiding small businesses and startups during the early phases of their developing companies. This primarily involves helping businesses locate funding options as well as creating business plans. Trevor Lee stated the following about his company, "the idea is that a lot of small businesses aren’t really prepared to go out there and seek funding or get loans, and so we kind of fill the gap of nobody being there to kind of walk them through the process. Or help fill the void because they don’t know where to go to get a business plan." Central Business Funding works directly with their clients to ensure that they understand the process of getting funding, and provide a path to the right kind of funding for them.
Leads for Central Business Funding are obtained through pay per click advertising on Google, Bing, Yahoo, as well as other major websites. A potential customer can visit their websites to get a brief overview of their services as well as submit their basic information to obtain additional information. From there a representative will reach out to access the needs of the potential client and offer them a $19 assessment through a funding analyst that will appropriately explain their needs as a business. After this assessment a senior funding analyst will advise what services they would recommend. The full service package that Central Business Funding offers costs $2,500 with a $100 deposit required from the client. From there the client can pay off over the next 24 months.
CUSTOMER CARE & COMPLAINT RESOLUTION – CENTRAL BUSINESS FUNDING
During the onsite inspection Mr. Lee was asked to describe a situation where a client was not pleased with the level of service or products they received. While they rarely receive complaints Mr. Lee stated the following, "it's a sensitive industry to be in because we are talking about money. So if somebody goes through the process...even if their seeing progress...the dissatisfaction comes on their end if they can't find funding on an immediate basis. A lot of people want what they want and they want it now."
When asked about the comments posted on Ripoff Report's website Mr. Lee stated, "They believe our product is a loan...so what I've done in order to change that...I do have a written contract again that states that these are the services that they are paying for and I can't offer funding guarantees you're paying for a service not a loan. So that's where the issue is that if somebody is paying for something and they don't get a loan because of it then they feel as if they didn't get the product or service." In order to assure future and current clients Central Business Funding is currently working on becoming accredited with Ripoff Report as well as the Better Business Bureau.
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Lee stated, "growing my consulting side of things...instead of just a written agreement I now have a recorded registration process that each customer has to go through that's uploaded to their file."
Central Business Funding is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "it means that customers can ultimately feel good about working with us. It means that they can feel what I already know...so becoming a part of something that validates what you do on a day to day basis means a lot not only to me personally or to our company, but I believe that a customer should come in and have a clear understanding of what we do...and judge us based upon what we do.
CENTRAL BUSINESS FUNDING – STATEMENTS FROM MANAGING MEMBER – TREVOR LEE
" We are one of the top consulting agencies for helping small businesses create and understand what it takes to prep a file for funding. With us, you'll always receive a complex and customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to day to day operations. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions Central Business Funding 's staff is the best of the best which will ensure you can feel confident that we will get the job done. Central Business Funding takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Central Business Funding provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Central Business Funding is truly concerned about the contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."
Ripoff Report was pleased to learn that Central Business Funding 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM CENTRAL BUSINESS FUNDING
Central Business Funding recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Central Business Funding has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Trevor Lee , Ripoff Report is convinced that Central Business Funding is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Central Business Funding meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Central Business Funding Poor Services and Customer Service Las Vegas Nevada
Central Business Funding claims they can build your business credit and leave you in a great position when it comes to talking with lenders. CBL did none of the above in fact they don't even know how to call their customers back until it was time to collect money. Most business is done through emails and their coaching skills will leave any team starting up with a loss. You can't compare their customer service to WAL-MART because the employees at WAL-MART would actually help you unlike CBL. I have a toll free number and after dealing with CBL I am now receiving calls with no one on the other line just using minutes? This practice is a joke and I prey they don't share my personal information.
This report was posted on Ripoff Report on 09/06/2013 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Central-Business-Funding-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-Central-Business-Funding-your-expert-partner-in-providing-the-correct-path-to-funding-based-on-your-business-unique-financial-needs-Central-Business-Fundings-team-of-professional-will-evaluate-analyze-recommend-and-make-suggestions-to-clients-relating-to-their-particular-situation-how-to-best-approach-the-lending-process/Las-Vegas-Nevada-89103/Central-Business-Funding-Poor-Services-and-Customer-Service-Las-Vegas-Nevada-1082373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
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