• Report: #380121

Complaint Review: Central Coast Nutra

  • Submitted: Fri, October 10, 2008
  • Updated: Wed, March 17, 2010

  • Reported By:Davenport IA Iowa
Central Coast Nutra
12399 Belcher Rd South Ste 140 Largo, Florida U.S.A.

Central Coast Nutra - Green Tea Extreme - Graham D. Gibson False advertising, Trial trap, NO customer service, took my money! Largo Florida

*UPDATE Employee: CCN is here Help

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I started a $1.00 trial offer for GreenTea Extreme, plus shipping & handling of $4.95. I opted out of the other offers, Hoodia Gum and Hoodia Water. I submitted my order..the receipt emailed to me reflected $45.85 total and included the gum and water (who would chew tea flavored gum for $9.95?????) I immediately emailed requesting the trial be canceled and a full refund of my money.

I received no response, until today, an auto response came up. (and it didn't go into junk because I have my settings so nothing is junk). I received the package in the mail, it said there is a restocking fee for unopened packages. Mine is unopened, but I have not been able to get a hold of anyone after 4 emails within 30 days, at least 3 hrs of hold time- today, 10/10/08, ironically the 31st day after the 30 day trial began, someone answered the phone! Within 30 seconds I was hung up on. I called back, I remained on hold and rerouted several times. Total call like when it was all said and done was 37 minutes. I have experience in the FF industry and no phone or email response within 30 days is completely unacceptable! Well, unfortunatly, since today was the 1st day after the trial offer, I was no longer eligible for a refund. I explained the many emails I've not received response to UNTIL TODAY, and the calls with no answer, UNTIL TODAY, and she apologized saying that they couldn't simply hire people off the bus to take calls and answer emails and the growth of the product was completely unexpected. She also said my initial email sent was received by them before I received the product, so they couldn't help me yet, why respond when we can't help? REALLY?????? I replied with, I completely understand that, ESPECIALLY with the experience of being in the consumer fulfillment business for 13 years, but the way around that is to allow the refund on the 31st day when you are sitting there admitting no one could help you cause they were too busy.

All in all, I signed up for a $5.95 trial, attempted to cancel it numerous times over the course of the 30 days (both in writing and verbal) and ended up with product I won't give away or even feed to my dog on sheer principle!!! And it cost me only $85.80 to learn this company is a RIP OFF!!!!!!!!!!!!! I asked for a manager- she said no manager will take my call, and in fact it shows everytime I've talked to them I've spoken to a manager- HELLO- today was the first day I got a hold of ANYONE!!!! She also claimed, well it shows here they called you back when they hung up on you...really? Cause 1)I'm at work, 2)I'm ON THE PHONE WITH HER AT THAT TIME!!!!! and- no message was left, so I think she was lying about that just like the company lied about the offer, refused customer communication much less satisfaction!

Klee
Davenport IA, Iowa
U.S.A.

This report was posted on Ripoff Report on 10/10/2008 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Central-Coast-Nutra/Largo-Florida-33773/Central-Coast-Nutra-Green-Tea-Extreme-Graham-D-Gibson-False-advertising-Trial-trap-380121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

CCN is here Help

AUTHOR: CCN - (United States of America)



If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals products, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail dont forget to check your spam e-mail box for the response. The Customer Care Department is available to help you Monday Friday: 5am 6pm Mountain Std. Time.



Here is an example of the terms and conditions, taken directly from the order page.

Your ten day trial begins approximately four days after you place your initial order. Most orders are received within four days. If you do not receive your order within the four day shipping period please contact customer care and we will be happy to extend your trial period. If you are not satisfied with the product for any reason just return the unused portion anytime before the end of the ten day trial period and you will have no further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately fourteen days after the initial trial shipment. In addition, approximately thirty days after you order your risk-free trial and about every thirty days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership to the product during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using our products consistently for three months. If you are not fully satisfied with future shipments you may return any unopened bottles within thirty days of receipt for a full refund less the shipping and a 15% restocking fee. Please read full Terms and Conditions for complete details of this offer.



 



 



 



We recommend contacting the Customer Care Department 1.888.692.8352



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