- Report: #405151
Report - Rebuttal - Arbitrate
Complaint Review: Central Coast Nutraceuticals - Graham D. Gibson, President - centralcoastnutra.net
Central Coast Nutraceuticals - Graham D. Gibson, President - centralcoastnutra.net2375 East Camelback Rd. 5th Floor Phoenix, Arizona U.S.A.
Central Coast Nutraceuticals - Graham D. Gibson, President - centralcoastnutra.net Disreputable business practices, poor customer service, continued charges to bank card despite cancellation of order(s)/program(s), Phoenix Arizona
*UPDATE Employee: CCN is here to Help
I wrote numerous emails within an hour of placing my order. The next day, I called and waited on the line for over 90 minutes to speak with a representative (Erin). I was told it was too late to cancel the order, but I was issued a return authorization number and told that the usual restocking fee charged for return items would be waived. I was also assured that all program/product memberships were cancelled. That was on November 14.
Although I was told the orders shipped within two days, it was over 3 weeks before my product was received. Because I was eager to return the unwanted items for a credit as quickly as possible, I called again on December 4 and spoke with another representative (Chris). He told me that the product had been back-ordered (which should have allowed me to cancel back in November, right?) but it had been shipped the day before.
I received the items and returned them. Unfortunately, I failed to enclosed the RMA and order number, but I immediately emailed them about my mistake and sent a separate letter (w/delivery confirmation) with all information, etc. The product and the letter were received; however, as of yet there has been no refund.
Further, on December 26, my bank card was charged for another shipment of one of the "free" products. Needless to say, I was furious! I have initiated contact with my bank to dispute this charge and will probably end up having to get a new credit card to protect my account from this disreputable company.
I plan to write to the President, Graham D. Gibson, and attach copies of all of my communications with comments about my opinion of his poor, sub-standard business practices and customer service. Ideally, I would love for a class-action lawsuit to be lodged against this disreputable business!
I am sick, sick, sick that I was ignorant enough to fall into such a trap. Hopefully, this will serve as a warning to others. Do not do business with this company as they do not treat customers fairly and do not honor their promises.
This report was posted on Ripoff Report on 12/26/2008 08:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Central-Coast-Nutraceuticals-Graham-D-Gibson-President-centralcoastnutranet/Phoenix-Arizona-85016/Central-Coast-Nutraceuticals-Graham-D-Gibson-President-centralcoastnutranet-Disrepu-405151. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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