- Report: #442688
Report - Rebuttal - Arbitrate
Complaint Review: Central Coast Nutraceuticals - Hoodia Water
Central Coast Nutraceuticals - Hoodia Water123999 Belcher Road South Suite 140 Largo, Florida U.S.A.
Central Coast Nutraceuticals - Hoodia Water Charge Even If You Cancel And Send Back! They charge you even if you send the product back - you have to send each bottle seperate to get a fefund for more than one item!!! Largo Florida
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Ok, so she sent two of the bottles of pills back and did not send the water as he told her it would be fine, then called back with the tracking number and was assured that she would receive her refund within 48 hours. On 4/10/09 I was charged $38.95 and $38.95 AGAIN - after the package was received by their company already. So I called them. I was told that in order to receive the refund, we would have to wait until they looked in the package to confirm that they actually received the product back. I argued that this is different information than what we got the last 3 times we talked, and asked for a supervisor. I was told that this is not a supervisor phone call - this is the same thing they told my mother when she called - and the person TIM hung up on me.
So I called back. I got a young lady and asked for a supervisor immediately - she said she was one. So I gave her the whole story and told her that I wanted all of my money back immediately or I was contacting a lawyer. She said "Let me transfer you to a supervisor" and before I could say "I thought you were a supervisor" she transferred me to the same guy that hung up on me - TIM! He answered and told me "Hi I am Tim I am the supervisor here what can I do for you?" I told him "Didn't I just talk to you??" He said "You know what - you did. What can I do for you?"
After talking and talking, I got from him that we had to send each product back in a seperate box to get more than one refund back. Also, the product has to be unused - how the heck can it be a trial if you can't use it to try it? Plus, even if it is unused they still charge a "re-stocking fee" which is how they make their money.
I found 266 complaints today about this company. I wish I would have read them before mom decided to become one of their consumers! BEWARE! These people are crooks and the customer service people treat you like garbage when you call. They insult your intellegence and they laugh while you cry and tell them you have 5 kids to take care of and can not afford $160 for nothing. They are cold and calculating and should be in jail!
Placerville, CA 95667, California
This report was posted on Ripoff Report on 04/10/2009 04:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Central-Coast-Nutraceuticals-Hoodia-Water/Largo-Florida-33773/Central-Coast-Nutraceuticals-Hoodia-Water-Charge-Even-If-You-Cancel-And-Send-Back-They-442688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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