• Report: #442688

Complaint Review: Central Coast Nutraceuticals - Hoodia Water

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  • Submitted: Fri, April 10, 2009
  • Updated: Sun, June 21, 2009

  • Reported By:Placerville, CA 95667 California
Central Coast Nutraceuticals - Hoodia Water
123999 Belcher Road South Suite 140 Largo, Florida U.S.A.

Central Coast Nutraceuticals - Hoodia Water Charge Even If You Cancel And Send Back! They charge you even if you send the product back - you have to send each bottle seperate to get a fefund for more than one item!!! Largo Florida

*UPDATE Employee: CCN is here to help!

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My mother wanted to get a 14 day trial of this Hoodia junk - that did nothing by the way (I think it is tap water), so I let her use my credit card for the shipping costs. Pay nothing if you cancel right? WRONG! She called and canceled because she did not see nor feel anything when she took it. She talked to someone named Corey who told her she would not be charged. Then I was charged $39.95 and $38.95 on 4/6/09. I freaked out! I had mom call them right away and at that time, they decided to tell her she had to send the "unused" product back with a tracking number so they could refund her. She told the guy that she used the water but had the three other products left. He assured her that was fine and just to call back with the tracking number and he would put the money back.

Ok, so she sent two of the bottles of pills back and did not send the water as he told her it would be fine, then called back with the tracking number and was assured that she would receive her refund within 48 hours. On 4/10/09 I was charged $38.95 and $38.95 AGAIN - after the package was received by their company already. So I called them. I was told that in order to receive the refund, we would have to wait until they looked in the package to confirm that they actually received the product back. I argued that this is different information than what we got the last 3 times we talked, and asked for a supervisor. I was told that this is not a supervisor phone call - this is the same thing they told my mother when she called - and the person TIM hung up on me.

So I called back. I got a young lady and asked for a supervisor immediately - she said she was one. So I gave her the whole story and told her that I wanted all of my money back immediately or I was contacting a lawyer. She said "Let me transfer you to a supervisor" and before I could say "I thought you were a supervisor" she transferred me to the same guy that hung up on me - TIM! He answered and told me "Hi I am Tim I am the supervisor here what can I do for you?" I told him "Didn't I just talk to you??" He said "You know what - you did. What can I do for you?"

After talking and talking, I got from him that we had to send each product back in a seperate box to get more than one refund back. Also, the product has to be unused - how the heck can it be a trial if you can't use it to try it? Plus, even if it is unused they still charge a "re-stocking fee" which is how they make their money.

I found 266 complaints today about this company. I wish I would have read them before mom decided to become one of their consumers! BEWARE! These people are crooks and the customer service people treat you like garbage when you call. They insult your intellegence and they laugh while you cry and tell them you have 5 kids to take care of and can not afford $160 for nothing. They are cold and calculating and should be in jail!

Jennie
Placerville, CA 95667, California
U.S.A.

This report was posted on Ripoff Report on 04/10/2009 04:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Central-Coast-Nutraceuticals-Hoodia-Water/Largo-Florida-33773/Central-Coast-Nutraceuticals-Hoodia-Water-Charge-Even-If-You-Cancel-And-Send-Back-They-442688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

CCN is here to help!

AUTHOR: Comp - (U.S.A.)

If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.


Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
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