• Report: #379356

Complaint Review: Central Coast Nutraceuticals, Inc.

  • Submitted: Wed, October 08, 2008
  • Updated: Wed, June 24, 2009

  • Reported By:Tomball Texas
Central Coast Nutraceuticals, Inc.
2375 East Camel Back Rd. Phoenix, Arizona U.S.A.

Central Coast Nutraceuticals, Inc. Central Coast Nutra Acai-Berry Scam Phoenix Arizona

*UPDATE Employee: It appears that this may be the wrong company

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I ordered a free trial of Acai-Berry from Central Coast Nutra for the cost
( $4.95 ) of postage only. My checking account was billed for $47.95 for a monthly subscription. When I tried to call the company to receive an RMA# as per their written instructions, I was put on hold for several minutes by an automated system. Then I was disconnected automatically with another recorded message stating call back again or e-mail them at [email protected] I chose to return to the main menu and selected customer service again. This time I was cut off after waiting approximately one minute with the same call back/ e-mail message. I repeated these steps several times with the same results. After researching Central Coast Nutra on the web, it is clear that they have numerous complaints. I have less than two days to receive a RMA# or they will not accept my return. Obviously, a shameless ripoff using Opra Winfrey as a false endorsement for their so called "wonder product".

Dave
Tomball, Texas
U.S.A.

This report was posted on Ripoff Report on 10/08/2008 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Central-Coast-Nutraceuticals-Inc/Phoenix-Arizona-85016/Central-Coast-Nutraceuticals-Inc-Central-Coast-Nutra-Acai-Berry-Scam-Phoenix-Arizona-379356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

It appears that this may be the wrong company

AUTHOR: Comp - (U.S.A.)

This appears to be a different company than Central Coast Nutraceuticals. None of our products actually charge those amounts, but just in case we recommend contacting your bank for the correct contact information on the companies that sell those products. If for some reason it still appears to be our company, please follow these instructions. If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.


Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
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