• Report: #384414

Complaint Review: Central Coast Nutraceuticals, Inc.

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  • Submitted: Fri, October 24, 2008
  • Updated: Wed, June 24, 2009

  • Reported By:cleveland South Carolina
Central Coast Nutraceuticals, Inc.
2375 East Camelback Rd. 5th Floor Phoneix, Arizona U.S.A.

Central Coast Nutraceuticals, Inc. BEWARE!!-ColoPure, POMclear, Hoodia Water, etc. claim "FREE TRIAL" but charge full price to account- They WILL NOT GIVE A REFUND OR RETURN calls OR answer E-mails!!! Phoneix, Arizona

*UPDATE Employee: CCN is here to help!

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I ordered POMclear (because website claimed it was backed by the Oprah Winfrey show -or made it sound as though it was) and ColoPure. I received the "FREE TRIAL" along with Hoodia Water and Gum with each that I did NOT order, and charges of $48.95 & $49.95. I called and was told to keep the POMclear and ColoPure but return the unwanted products and put a refund code given to me by the company on the package. I did this and instead of getting a refund I was charged for the products a second time!!! So, not including shipping, I have been charged $157.80 for products I don't want and have sent back AND duplicate charges. As far as I'm concerned RE-charging me is stealing because these charges were never approved by me to begin with.

Amcisson
cleveland, South Carolina
U.S.A.

This report was posted on Ripoff Report on 10/24/2008 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Central-Coast-Nutraceuticals-Inc/Phoneix-Arizona-85016/Central-Coast-Nutraceuticals-Inc-BEWARE-ColoPure-POMclear-Hoodia-Water-etc-claim--384414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

CCN is here to help!

AUTHOR: Comp - (U.S.A.)

If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.


Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
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