• Report: #405343

Complaint Review: Central Coast Nutraceutricals

  • Submitted: Sat, December 27, 2008
  • Updated: Fri, September 04, 2009

  • Reported By:Ann Arbor Michigan
Central Coast Nutraceutricals
2375 East Camelback Rd Phoenix, Arizona U.S.A.

Central Coast Nutraceutricals I ordered a trial bottle of Acai Burn, received Acai Pure. Even after I cancelled "membership" within the allotted time they charged my debit card for $39.95. Phoenix Arizona

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I ordered a trial bottle of Acai Burn on 11/19, was charged for it on 12/1 and received it in the mail on 12/10. I decided I did not want to continue receiving the product and tried calling but was told the wait would be in excess of 40 minutes. On 12/19 I sent an email to the support email indicating I wanted to cancel a membership I did not realize I had "signed" up for. On 12/23 I received an email confirmation from a Matt Smith indicating that said email was my cancellation confirmation. Today, 12/27, I discovered that my debit account had been charged (pending) an amount of $39.95.

Onceburnedtwiceshy
Ann Arbor, Michigan
U.S.A.

This report was posted on Ripoff Report on 12/27/2008 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Central-Coast-Nutraceutricals/Phoenix-Arizona-85016/Central-Coast-Nutraceutricals-I-ordered-a-trial-bottle-of-Acai-Burn-received-Acai-Pure-E-405343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1

Hello

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Respectfully,
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#2

Hello

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Respectfully,
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