I have reported this to the BBB and they told me they cannot help, I should contact an attorney or such. This is the original complaint, I am looking for advice as to an agency I should report this to.
After going to another dentist and receiving an exam and quote on the work I wished to be done I called CPW Dental Studio to compare pricing. Monica, the secretary, then quoted me $450 for a tooth bonding, both sides of the tooth. I made an appointment. When I got to the appointment Dr Bhalala took X-rays and gave advice to have veneers done for $2000 each tooth. I told her I could not afford it at the time and wished to have my teeth bonded to fix a small gap on my bottom set of teeth. We rapped up the exam and she told me to go speak with Monica about the pricing,etc. I had planned, took off from work to get this procedure done, I was not expecting a discussion regarding price because I already knew exactly what I wanted/had been quoted a price over the phone. [continued below]....
When I spoke with Monica, she told me it would cost $900 for the "veneer". Spoke very fast and forceful, I barely understood the jargon, I was swindled. I went back n and spoke with the dentist Dr Bhalala who as well reiterated That the work she was doing was a veneer, would last longer, and would cost 900 per each side of the tooth. I agreed to get the work done. I wrote a check for $500 and agreed to charge my card 125 every two weeks until paid in full. I was happy with the work and glad to have it finished. The problem occurred when I see my account over drafted 1100 from this dentist in one payment.
Apparently the check bounced and I was not notified, and they decided to charge my account for the full amount instead of the arrangement I agreed to. I wasnt aware of any of this until I received my account statement around the first of February. I called them, and Daniel told me he would refund the majority of the charge and continue my scheduled payments and we could talk when I came in to have my work finished? Red flag. I did some research and found out the work I had done was only a tooth bonding, not a veneer even though that's what my receipt says, the dentist, and Monica "front desk". i was lied to bold face and charged double. When I call now Monica is very rude and unhelpful. I am ashamed at the way I was treated and taken advantage of.
The office admitted that the work I had done was not a veneer, but a tooth bonding and contouring/charges I occurred for the work done was $500 even though I agreed to $1040 and thats what I agreed to and they charged me by credit card. I have proof- email from the manager Daniel saying I can settle up and the services I recieved was valued at $500 tooth bonding and contouring, his words. My receipt say Veneer #26, $900 plus $100 for the contouring. I want to know why I was over charged and lied to. Treated badly when inquiring about these fraudulent charges. I want a full refund because of the dishonesty and bad business by this dentist. I want this dental office investigated, I'm sure I'm not the only one one they ripped off.
As an update, CPW Dental is still denying that they lied to me and is mainting that the service I recieved was a chairside veneer, Daniel is saying the email he sent me was a mistake. Keep in mind I came in because of a gap in my lower set of teeth and "Chairside Veneers is a great option to enhance your smile. The procedure is used to brighten your teeth and to straighten misaligned teeth" according to every dentist and website Ive researched. I am more outraged at the fact they continue to lie to my face and want to make me out the bad guy saying "You bounced a check on us" when they never notified me of this check I couldve cleared up quickly, then they charged my credit card $750 more than I agreed offsetting my other bills. Even with my knowledge of the procedure to date, they say " You recieved a chairside veneer" I'm in outrage, I cant believe they are doing business like this in Manhattan. I do plan on reporting to the attorney general and following through on this scam of a dentist to every organization who deals with this sort of dental ripoff.