• Report: #579651

Complaint Review: Central Payment Corp

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  • Submitted: Wed, March 10, 2010
  • Updated: Fri, April 02, 2010

  • Reported By: Beto — Sedro Woolley Washington United States of America
Central Payment Corp
125 E. Sir Francis Drake Blvd, Suite 301 Larkspur, California United States of America

Central Payment Corp I suggest not doing business with this company Larkspur, California

*Author of original report: Issue has been resolved

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I had been in business for almost 16 years. Most of those years I used another company which I never had a problem with - EFS Concord.

I was contacted by a saleman I met on a job who talked me into switching over to Central Payment Corp. Their rate was fairly competitive, not fantastic, but OK and I never really had a problem with them. When I closed my business this year, I called them to cancel my account. They told me they needed a letter and to fax them one. Well, I tried multiple times to fax and their number didn't work, or was over whelmed. So I mailed it to their office via USPS mid January.

Long story short, they said they never recieved the letter and kept charging me. I believe they had and simply misfiled it or threw it away.

I have had a very hard time getting through to their office. I have been hung up on, transfered way too many times and lied to. A VP there said he would refund my PCI fee and  Feburary's monthly fees, even though i hadn't been in business since 12/09. I did recieve the PCI credit, but never the monthly charge. The money is not the issue. But honesty and customer service is an issue. I suggest you find another company to process your credit card services with. Also, they threatened me with a lawsuit if I reported this, which is amazing in itself. I do have documentation.

This report was posted on Ripoff Report on 03/10/2010 06:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Central-Payment-Corp/Larkspur-California-94939/Central-Payment-Corp-I-suggest-not-doing-business-with-this-company-Larkspur-California-579651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Issue has been resolved

AUTHOR: Beto - (United States of America)

I had a  nice chat today with one of the owners of Central Payment and I was impressed with his response. They said they have refunded my fee and apologized for his company's mistake. I appreciate this and wanted to say such online. Thanks Matt Hyman at Central Payment Corp.
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