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Report: #1036201

Complaint Review: Central Payment - San Rafael California

  • Submitted:
  • Updated:
  • Reported By: Daniel — Austin Texas
  • Author Not Confirmed What's this?
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  • Central Payment 2350 Kermer blvd.suite 300 San Rafael, California United States of America

Central Payment They took money from my account twice after I cancelled their services. San Rafael, California *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*UPDATE Employee ..inside information: Sorry about your problem

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I was conned by Anthony Harrison a rep for central payment in Austin Texas to just give them a practice run. A month to month no contract. The equipment was out dated first on all but I didnt know any better being a new business and all. Had soo many problemswhich comes to the last straw- they double charged a party i cateried. Only the amount that I charged went into my account. So they pocketed the rest. My client caught it let me know.

I called them and they told me to tell him to tell his bank to do a refund . Which didnt leaving me with anything and then charged me twice. So I terminated their service only to find a bill for early termination(when I was month to month no contract). They reported me to claims and then went into my account and just took what they wanted. A year later 3/04/13 im looking through my account to find that they just decided to take more money for early termination. Ive called them several time and keep getting the run around.


EDitor's Suggestions on how to get your money back!


HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 03/19/2013 03:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/central-payment/san-rafael-california-94901/central-payment-they-took-money-from-my-account-twice-after-i-cancelled-their-services-1036201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee ..inside information

Sorry about your problem

AUTHOR: Quinton - ()

POSTED: Tuesday, May 21, 2013

 Although I cant speak on the associate that spoke with you and am truly sorry about your problems one there is no way possible you were set up on a month to month plan for processing.  Now maybe you misunderstood what was being offered to you now yes incidents happen but why bash a company for something that was maybe a simple mistake and a oversight possibly but I will say this if you would still like good processing at a affordable rate contact me and I will waive you sign up fee make sure you haave a clear understanding of your contract and fees.

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