Central Virginia BBB Richmond Better Business Bureau Tarnished our Reputation Richmond, Virginia

You are absolutely correct about the BBB. We had the very same experiences. We had 2 complaints that were unjustified, about our business (out of over 100,000 transactions!) and the BBB decided to close the complaints as unresolved because the consumer wouldn't agree to the compromise. (We did try to compromise just to get rid of the problem even though we had no fault in the matter just unreasonable customers...I truly believe just wanted to get out of paying for something.) It tarnished our reputation as we should have an A+ being in business as long as we have with so many customers and so few complaints. But now we have a B rating and, of course everyone can see the details of the complaints which are lies. But people that don't know about the BBB trust them and I'm sure it has ;lost us some business. I am still trying to talk some sense into them. When I compare our BBB report to other big box stores I notice that they may have hundreds of complaints but you can't read any details of them and they STILL may have an A rating. It infuriates me!!!! Good luck to you. I hope together maybe we can all make a difference and perhaps get them to at least admit that they are not God.