• Report: #897479

Complaint Review: Century Link internet

  • Submitted: Thu, June 14, 2012
  • Updated: Mon, June 18, 2012

  • Reported By: LMG — Highlands ranch Colorado United States of America
Century Link internet
930 15th street, 11 th floor Denver, Colorado United States of America

Century Link internet ID# 352 Edgar Billing problems, absolutely no customer service Denver, Colorado

*UPDATE Employee: Here to help!

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before filing formal complaints, however 1) This company refuses to leadership divulge contact info even when upon request 2)A level of arrogance was evident that they had no intentions of being courteous I am a broker for telecommunications including those provided by the subject of this complaint. I have NEVER seen such horrible handling of objections or customer service, ever.

If resolution is not made, I cannot encourage my clients to work with this company and I have also reported this to corporation I represent that it does not act with respect or integrity and representation for sales should be discontinued. SERVICE: Sporatic
and frequently interrupted, far less reliable than competitors I have used, Modem has to be reset nearly every other day and rebooted, BILLING: The main problem I encountered was a sudden interruption of service, within the first 6 weeks of being a brand new customer. I went to the Century Link website and attempted to create my online account was unable to because I did not have the actual account number as it was not listed on my service order nor a preassigned PIN.As I was unsure as
the billing practices and cycles, I was not sure when to look for a statement (from time of install, etc). And I never received one.

In the interim my internet was disrupted and because the service is so terrible I assumed it was the modem again. My children are homeschooled and I work from home, all need internet access. We have lost approximately 2o hours of productivity due to internet loss.I contacted CL live chat agent who apologized and took my payment via the chat. I told him I am setting up for automatic payment and he said no problem. Now despite a clear error in getting statements to me I am being charged a reconnect feeREPS: 2 were helpful(Sean M),2 as a business owner should be terminated ID 352 Edgar rude,demeaning,mocking, interrupted and shouted over me, told me I should take it up with the Post Office because their "system" says the statement was mailed and they didnt receive it back from the USPS ID 3355 supervisor abrupt,disinterest

Below: Indication by a rep to unidentified billing problem, when disrupt took place

Thank you for using CenturyLink.com. A CenturyLink Sales and Service Consultant will be with you in just a moment. Your account information is confidential and protected by law. Advise our agent if you prefer that we don't use it to market
products or repair your services. This has no effect on the service we provide you.

Thank you for contacting CenturyLink. My name is Sean M. (77131). How may I help you today?

Sean M. (77131): Hi Tosha!

Sean M. (77131): How are you doing today?

trying to see what the breakdown of my bill is, the amount is different every month

doing well, thank you

Sean M. (77131): I would be happy to review your bill for you today.

Sean M. (77131): To access your account may I please have your billing address, account number, and 3 digit customer code?

TOSHA: 4521
E Melbourne Wy, Highlands Ranch, CO 80130

TOSHA: 303-346-8713

Sean M. (77131): Thank you for that information one moment please while I pull up your account.

TOSHA: thank you

Sean M. (77131): Okay now your May bill was higher as we had forgot to bill you from April 10th to May 7th. There was a $52 charge on that bill.

Sean M. (77131): Then your April bill had your activation fee on it.

I'm not sure I'm understanding

April bill from install to May 7th was $52?

Sean M. (77131): Something had happened with your order where from April 10th to May 7th we were not billing you. So those days were put on your May bill.

This report was posted on Ripoff Report on 06/14/2012 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Century-Link-internet/Denver-Colorado-80202/Century-Link-internet-ID-352-Edgar-Billing-problems-absolutely-no-customer-service-Den-897479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Here to help!

AUTHOR: @CenturyLinkHelp - (USA)

Hi, Sean.

As one of the managers in the executive office of CenturyLink, I'd like to offer our team as assistance.  We can certainly investigate these calls, as well as getting to the bottom of your technical issues and the billing mess you've been dealing with (and anything in between).  If you wouldn't mind using our support form to send the basic account information, we can get started.  Please make sure to reference your post on this page by pasting the link info our form when describing the problem.

Here's the link:  http://bit.ly/IArNlt

Thank you!

@CenturyLinkHelp Team
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