- Report: #846044
Report - Rebuttal - Arbitrate
Complaint Review: Century Link
Century Link100 CenturyLink Drive Monroe, Louisiana United States of America
Century Link Disconnects Service (Phone, Cell, Internet, and DirectTV) even though paid account status with their own confirmation number Monroe, Louisiana
*Author of original report: Payment was not late...
*UPDATE Employee: Consolation
*Author of original report: They DID IT Again! What is up with the company?
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My account had a balance on it, so I paid the the amount due at the end of January over the phone, I was assured that would bring any amounts past due from the disagreements. I then get a another bill in February 2012, make those payments and make sure the account is paid in full with exception of any amounts due in March which
Now, here middle of the day on February 28th, 2012 they decided to kill all my service - Internet, DirectTV, and Cell Phone. I call them, they verified they got the money, but for whatever reason the computers did not talk to each other and record my payments...again, not my problem... but they are making it my problem. [continued below]....
Now you would expect them to say OK, we screwed up (they did do that much), but they tell me that its going to take 2 to 24 hours, to restore my services.... All they want to offer me is $50 for my trouble.... and no guarantee as to when the account will be turned back on...
Again, keep in mind, that account was paid up, with exception of amounts due not until March.
This report was posted on Ripoff Report on 02/28/2012 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Century-Link/Monroe-Louisiana-71203/Century-Link-Disconnects-Service-Phone-Cell-Internet-and-DirectTV-even-though-paid-a-846044. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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