- Report: #986007
Report - Rebuttal - Arbitrate
Complaint Review: Century Link
Century LinkPhoenix, Arizona United States of America
Century Link Formally QWEST Refuses to Cancel Service since September 2012 and continues to bill me Phoenix, Arizona
*Consumer Suggestion: Fight back!
I recieved a Bill in the mail showing $-36 and now it is 117.67. We have consistantly called and I have heard excuses why the services were not turned off. The most infuriating excuse is that they do not see any phone calls on their system where I have called in.
According to CenturyLink, any time a customer record is accessed, the record is timestamped; they stated that the only time they have seen a timestamp was in November. We received this information from a supervisor who then promised that she woiuld disconnect us but to still pay the bill, even though I have not used their services and they owe me.
The bill I received in November displayed a balance of 66.33 and at the top of the bill it showed "Cancellation Notice". Today I recieved a bill for 117.67. It appears as if their system is highly glitchy and untrustworthy or the personnel working there are acting on the behalf of the company in illegal billing practice. Maybe both are happening.
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This report was posted on Ripoff Report on 12/22/2012 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Century-Link/Phoenix-Arizona-85038-9040/Century-Link-Formally-QWEST-Refuses-to-Cancel-Service-since-September-2012-and-continues-t-986007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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