- Report: #881468
Report - Rebuttal - Arbitrate
Complaint Review: Century Link
Century LinkPhoenix, Arizona United States of America
Century Link Will charge me to lease modem to replace one I received free from Embarq that has become defective. Phoenix, Arizona
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Century Link which took over as the ISP from Embarq will replace the modem but will charge me over $3 per month to lease it. That charge should be incorporated in the basic monthly billing. Without the moldem I cannot connect my computer to the internet.
For that matter, for around $18 I can buy a new modem through eBay. If I buy one Century Link tells me it will not provide support for it. The only support for a broken modem is to get a new one. If I can keep the modem I buy through eBay for at least six months I'll break even. If I lease it from Century Link for longer than six months I'll be losing money.
This report was posted on Ripoff Report on 05/11/2012 12:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Century-Link/Phoenix-Arizona-85062-2961/Century-Link-Will-charge-me-to-lease-modem-to-replace-one-I-received-free-from-Embarq-tha-881468. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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