• Report: #795216

Complaint Review: Century Link

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  • Submitted: Fri, November 04, 2011
  • Updated: Fri, November 04, 2011

  • Reported By: Robin — Globe Arizona U.S.A.
Century Link
Nationwide United States of America

Century Link Qwest Billing nightmare Internet, Nationwide

*Consumer Comment: Not sure what all happened, but...

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My issues are numerous but suffice it to say, month after month, I have billing problems with these people...I am writing this to inform people- do not listen to their expensive commercials about how great they are. They suck! I called them 3 months ago to cancel my services because of the high price and the slow internet. There are too many options for the consumer these days. Not only that,  but when they were testing my lines after the "takeover" they blew out my modem. We heard the chanking sound on the line. OK...my moden was an older model. Perhaps I will give them the benefit of the doubt. It is time to get a new one. Perhaps the internet is slow because of an older modem. I call because my internet is down and after about an hour...they talk me into bundling. I received a confirmation that my telecom & internet had been bundled. I get my bill and NO...it was not bundled. I called to cancel and they were very nice and somehow coerced me into bundling, again. They did tell me that they would have to disconnect my service and I would be billed 100.00 because I am not returning my modem but I could call them and tell them I did not return my modem and they would reverse the charge...WHAT??? I told them that is unacceptable and she put me on hold and subjected me to their horrendous ongoing commercial about how great they are and how I can fix it myself online! NO...I cannot get online! Then finally she returns and says "I got it approved...we will not charge you....but just in case..." Oh My goodness! She was very nice so I sucked it up...Moving forward...I get an envelope to return my modem. Hmmm...I thought that this was handled. More issues! Now the bundling...they tell me that they would have to shut down my internet for an hour...ok. At the appointed time...One hour goes by...no internet....two hours...three hours... I decided that I did not want any further aggravation, so I decided I would call the next day. No internet. At COB, I still have no internet. Now, it's Friday and they can't do anything until they send a technician but in the mean time, but IF it is my internal wiring, it's 90.00 bucks! It had NOTHING to do with my wiring. It had EVERYTHING to do with the fact that they do not know what they are doing! OK then,  just disconnect the damn thing!!! The tune changes! The tech could not come out until the following week. Finally...days later...I have internet again! Next, I get a check from CenturyLink in the mail with no explanation. I think "Yikes"...what are they doing now? I get my bill and I am finally bundled! YEAH! I call to pay my bill and their automated system says I have a pending payment and nothing is due?? What the??? I have a bill in my hand that tells me I owe a payment. I call billing and they tell me to try AGAIN...and they have no idea what this so-called pending payment is about. Wow...like I have all day to do their jobs and mine! I try again and no...unable to make a payment. It's Friday and I forget it...The following week, my husband tries to make an in-State long distance call and we have NO long distance! I call and make a payment and at the end of the call, their system askes me if I want to to RESTORE MY SERVICE...WHAT! This is what I was afraid of! I am a FEW days late and they cut my service when their systems says I have no payment due??? Here we go again! I call and request a billing Supervisor that tells me that the automated system is unreliable and that I need to make my payments online. HUH? She says that the merger has caused issues..."you know how it goes" and I am thinking "NO...not what I want to hear"..." I don't really care about your problems...You guys are causing me problems and I am sick of it! I don't care about YOUR failure to deliver or make sense of any of this nonsense!" I don't like excuses! Excuses don't fly with my clientele and just because CENTURYLINK is a Multi BILLION dollar corporation...they can  make excuses and we are supposed to just accept it?  Fast forward one month...I make a payment and a few days later I receive FOUR payment confirmations, in the mail...I'm thinking; what if these mysterious "pending payments" are taking money from my business checking account, one right after another? I call and this time the billing person is curt. She tells me that ALL of MY problems have NOTHING to do with their merger. The billing Supervisor I talked to the last time blamed the merger. This operator essentially tells me that I was wasting her time. THESE PEOPLE are worse than any problems that Qwest ever presented. If you have a choice...I would highly recommend that you consider them. OK, I realize that I am venting but it is because this last operator did not give me any notion of concern or desire to solve the problem. She just told me that she had been on the phone with me for 13 minutes and she still did not know what I wanted. GEE...I am wasting her time! I have spent literal HOURS on the phone because of their inability to deliver a cohesive delivery of service and I AM WASTING HER TIME?  I am now more motivated than ever to replace these jokers but this time I will secure the alternative so they don't have me in a stranglehold!      

This report was posted on Ripoff Report on 11/04/2011 03:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Century-Link/nationwide/Century-Link-Qwest-Billing-nightmare-Internet-Nationwide-795216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Not sure what all happened, but...

AUTHOR: Ken - (USA)

"...but when they were testing my lines after the "takeover" they blew out my modem. We heard the chanking sound on the line. OK...my moden was an older model."

Why were they testing your lines after the "takeover?   They don't just routinely test lines. 

Even if they did, the testing isn't capable of "blowing out your modem" or anything else.  In fact if too high a voltage were to somehow be applied, it would be grounded out before it got in your house. That's part of what that little box on the back of your house does...it's called a network interface or a "protector."

I'm retired from the phone company and DO know what I'm talking about.

I have the DSL service and 2 land lines with them and so far no problems.  I even have a price lock on my DSL service unless I cancel it or modify it.  It's been a few years and the price is as they guaranteed.

BTW, what is a "chanking" sound?...in 30 years, never heard that one before.

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