- Report: #1002603
Report - Rebuttal - Arbitrate
Complaint Review: Century Photo
Century Photo2340 Brighton Henrietta Line Road Rochester, New York United States of America
Century Photo Can't fill order, but won't cancel. Has credit card information. Rochester, New York
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Three weeks later, nothing has arrived. I spoke with a Customer Service rep at Century and learned that the album is available, but the photo pages won't be available for 4-6 weeks. I can't wait that long, so I asked for the order to be cancelled. No, the C/S rep couldn't do that. I would have to contact Laura. She provided Laura's e-mail address. Laura's name (I'm not surprised) was VERY long. Not surprisingly, the e-mail bounced back as undeliverable. (SMTP: address rejected.)
This is an order worth nearly $100 if they ever fill it. What kind of photo-page company runs out of photo pages? Incidentally, the C/S rep said that Century Photo had "hundreds" of backorders and that it would take a long time to process a "refund." Well, I don't want a refund, because they haven't charged my credit card, but their smarminess makes me nervous. How long does it take to process a simple cancellation?
This report was posted on Ripoff Report on 01/24/2013 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Century-Photo/Rochester-New-York-14623/Century-Photo-Cant-fill-order-but-wont-cancel-Has-credit-card-information-Rochester-1002603. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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