- Report: #1002605
Report - Rebuttal - Arbitrate
Complaint Review: Century Photo
Century Photo2340 Brighton Henrietta Line Road Rochester, New York United States of America
Century Photo Can't fill order, but won't cancel. Has credit card information. Rochester, New York
Three weeks later, nothing has arrived. I spoke with a Customer Service rep at Century and learned that the album is available, but the photo pages won't be available for 4-6 weeks. I can't wait that long, so I asked for the order to be cancelled. No, the C/S rep couldn't do that. I would have to contact Laura. She provided Laura's e-mail address. Laura's name (I'm not surprised) was VERY long. Not surprisingly, the e-mail bounced back as undeliverable. (SMTP: address rejected.)
This is an order worth nearly $100 if they ever fill it. What kind of photo-page company runs out of photo pages? Incidentally, the C/S rep said that Century Photo had "hundreds" of backorders and that it would take a long time to process a "refund." Well, I don't want a refund, because they haven't charged my credit card, but their smarminess makes me nervous. How long does it take to process a simple cancellation?
This report was posted on Ripoff Report on 01/24/2013 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Century-Photo/Rochester-New-York-14623/Century-Photo-Cant-fill-order-but-wont-cancel-Has-credit-card-information-Rochester-1002605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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