ED Magedson – Founder
CenturyLink Unethical bait and switch tactics from CenturyLink Nationwide
I was having some financial problems, and figured I would ditch Century Link internet. Their service was continually 5-10 MBS, when they promised 20, and it just wasn't worth the money. I contacted them to see about cancelling, or at least lowering my cost. The person seemed helpful, and said that they would lower my payments significantly, and that if we still had problems, we could cancel then. We were on a month to month payment, however he signed us up for a year contract. Technically, we agreed to the terms - because we thought it was what we had discussed - but it was not. When we called 65 days later, after having tried the new payments, we were told that we could not cancel without having to pay an early termination fee (200$) for the rest of the 10 months in our contract. We asked to talk to someone higher up, and transferred to an "Escalation" worker. It was literally one of the worst experiences I have had on the telephone. He insinuated that it doesn't matter that the worker mislead us, or even lied, that they have a contract. When I said "if I can't afford 25$ a month, how could I afford 200$?" He said that was not his problem, and that they have a contract. When I tried to continue about the promises made by the original guy, he said that I was "fabricating" things. He said I was lying, and started talking over my and would not listen at all. I put in a comlaint to the BBB, and complained about the escalation guy himself to CenturyLink, but as it stands, it looks like I will be billed for 200$ for a service that was terrible, with rude customer service because I was lied to and put into a contract I did not want.
This report was posted on Ripoff Report on 08/05/2014 05:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/CenturyLink/nationwide/CenturyLink-Unethical-bait-and-switch-tactics-from-CenturyLink-Nationwide-1167666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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