• Report: #978545

Complaint Review: Centurylink

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  • Submitted: Thu, December 06, 2012
  • Updated: Sat, December 15, 2012

  • Reported By: Paul — Loxley Alabama United States of America
Centurylink
Foley, Alabama United States of America

Centurylink Refused to establish service after setting it up Foley, Alabama

*Consumer Suggestion: Buyer beware

*UPDATE Employee: Exhausted Network vs Service Area

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I recently just moved to my new address and have been trying to establish service here with Centurylink for almost a month but keep getting told I am denied service. The excuse is something about exhausted network. My next door neighbor gets service with them 3 days ago and I call to complain about why is it I am denied service, and that is when the lady on the phone tells me no problem we can give you service. I was excited because after a month of fighting it appeared that I would be allowed service so I had everything setup over the phone, had a modem overnight shipped to my house, and expected service to be established on December 7, 2012.

On December 6, 2012 at 8am in the morning I get a phone call that went to voice mail and it stated were sorry but we are not going to be hooking up your service tomorrow as planned our network is exhausted. I called them to explain to them how wrong it is to set up someone's service only to tell them a day later that they can't and the people on the phone were really rude and you could tell they had no interest and half the time wasn't even listening to the phone.

This report was posted on Ripoff Report on 12/06/2012 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Centurylink/Foley-Alabama-/Centurylink-Refused-to-establish-service-after-setting-it-up-Foley-Alabama-978545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Buyer beware

AUTHOR: swissi - (United States of America)

You might read some of the consumer complaints first before you sign up with this company!!
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#2 UPDATE Employee

Exhausted Network vs Service Area

AUTHOR: @CenturyLinkHelp - (USA)

Hi Paul -

Rich here with @CenturylinkHelp, Thank you for your feedback and certainly I can empathize with your frustrations.  It is challenging when demand is high, sales people keep selling and the communication from there to/from the field techs regarding availability and capacity is constantly changing and being pushed to the limit.

If you will send me an email to TalkToUs@Centurylink.com with your contact information, address and any order related information you have I will investigate your specific situation and see what options we can work out.

Thanks, 
 
Rich
Social Media Manager
Customer Advocacy Group
TalkToUs@Centurylink.com
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