- Report: #978545
Complaint Review: Centurylink
| Centurylink
Foley, Alabama United States of America |
|
Centurylink Refused to establish service after setting it up Foley, Alabama
*Consumer Suggestion: Buyer beware
*UPDATE Employee: Exhausted Network vs Service Area
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On December 6, 2012 at 8am in the morning I get a phone call that went to voice mail and it stated were sorry but we are not going to be hooking up your service tomorrow as planned our network is exhausted. I called them to explain to them how wrong it is to set up someone's service only to tell them a day later that they can't and the people on the phone were really rude and you could tell they had no interest and half the time wasn't even listening to the phone.
This report was posted on Ripoff Report on 12/06/2012 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Centurylink/Foley-Alabama-/Centurylink-Refused-to-establish-service-after-setting-it-up-Foley-Alabama-978545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Buyer beware
AUTHOR: swissi - (United States of America)
SUBMITTED: Saturday, December 15, 2012
POSTED: Saturday, December 15, 2012#2 UPDATE Employee
Exhausted Network vs Service Area
AUTHOR: @CenturyLinkHelp - (USA)
SUBMITTED: Wednesday, December 12, 2012
POSTED: Wednesday, December 12, 2012Rich here with @CenturylinkHelp, Thank you for your feedback and certainly I can empathize with your frustrations. It is challenging when demand is high, sales people keep selling and the communication from there to/from the field techs regarding availability and capacity is constantly changing and being pushed to the limit.
If you will send me an email to TalkToUs@Centurylink.com with your contact information, address and any order related information you have I will investigate your specific situation and see what options we can work out.
Thanks,
Rich
Social Media Manager
Customer Advocacy Group
TalkToUs@Centurylink.com

