• Report: #929498

Complaint Review: Centurylink

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  • Submitted: Sun, August 19, 2012
  • Updated: Tue, August 21, 2012

  • Reported By: jg — Silvercliffe Colorado United States of America
Post Office Box 5061, Internet United States of America

Centurylink Centurytel negletful false billing = embezzelment Internet, Louisiana

*UPDATE Employee: We Can Help

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Centurylink has been embezzling money from their customers for decades. Over 12 years as a customer of Centurytel/centurylink, I had to call them 2 or 3 time to ask them to correct a billing error. As a major corporation, they manage to run everything smoothly except for billing corrections, which favored the company.  This is not a neglect of billing by the billing department.  This a an on going excuse to cover up the intentional embezzlement practice by Centurytel.

Many customers do not know a bill error has occurred or assume the correction was made  in their initial phone call to correct the problem, yet the problem continues to exist, and thus Centurylink pockets the money the customer as failed to resolve by persistent calling.

Centurylink could correct this 10 to 20-year-old  problem, but it works to line their pockets year after year.  It is not a problem; it is by design.  It is embezzlement!

This report was posted on Ripoff Report on 08/19/2012 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Centurylink/internet/Centurylink-Centurytel-negletful-false-billing-embezzelment-Internet-Louisiana-929498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We Can Help

AUTHOR: @CenturyLinkHelp - (USA)

Hi jg,

My name is Joey and I'm with CenturyLink.  I'm very sorry to hear of the billing issues you're reporting.  Our team would be happy to look into this for you. We just ask that you send us your information and details on the issue to us at TalkToUs@CenturyLink.com.  We're more than happy to help with any trouble you're having.  Thanks.

Joey H
@CenturyLinkHelp Team
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