- Report: #764806
Report - Rebuttal - Arbitrate
Complaint Review: Centurylink
CenturylinkInternet United States of America
Centurylink Formerly Qwest Internet, dsl, slower than advertised speeds, Internet
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My wife called them the other day for something and the (now centurylink) customer service representative told her that upgrading to the 12 Mbps connection would only cost 3 dollars more, my wife agreed and they told her to wait til Friday after 5PM and unplug and restart the modem. I did that and went and checked my speeds to my Playstation expecting a nice increase in speed. But when I ran the speed test on my playstation it returned a speed of 2.9 Mbps down and 702.8 Kbps up. Now Call of Duty is nearly unplayable. Bad lag and kicked out of a game half way through. I checked the speed at DSLreports.com and about the exact same result. I logged in to my modem and it reports the higher tier speed. If I run a "centurylink" speed test, it reports 11.3 Mbps with 800 Kbps up.
To me, it is obvious that I took a speed hit because online gaming has degraded so much and my game console speed report is significantly slower. I called centurylink and they had me do the same things I already did and then told me since the speed test at centurylink reported I was getting within 80% of the advertised speed that there was nothing they could do for me. I spoke to a supervisor and told her about the hit in speeds to my devices and she told me that I was receiving a higher speed and that I should contact my device manufacturers to see why I am not receiving that speed.
I find it odd that just the day before, all of these devices worked perfectly fine and recieved much higher speeds at a lower advertised bandwidth. I am confident that my devices are working properly. Is centurylink using a different standard to test their speeds or are they "fudging the numbers" to justify charging more for less bandwidth?
This report was posted on Ripoff Report on 08/13/2011 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Centurylink/internet/Centurylink-Formerly-Qwest-Internet-dsl-slower-than-advertised-speeds-Internet-764806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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