- Report: #970419
Report - Rebuttal - Arbitrate
Complaint Review: Centurylink
CenturylinkInternet United States of America
Centurylink Qwest can't keep the phone working or figure out their billing system, Internet
So after being with the phone company that is currently called Centurylink for all but one year of my entire life I called Charter cable and talked to them about transferring my services. Charter actually offered me a better deal, and they take care of all of the wiring, inside the house and out. So I switched my service.
Then I received a bill from Centurylink. I thought I would just take care of it by paying online so I logged onto my account and discovered that it listed my balance as $0.00. I was confused so I called the customer service and asked the Centurylink representative if I could pay by phone. She said she wasn't sure why I had gotten a bill, but my account really did have a $0 balance. As she was explaining I thought it made sense because I had cancelled in the middle of the month and my payment was for the next month.
If anything they probably owed me money since I paid for a part of a month I didn't have service from Centurylink. Nevertheless I pursued the issue with the Centurylink representative asking her if there was any thing else I might be billed for or if these charges would show up later. She assured me that my account showed as canceled with a $0.00 balance. She went on to tell me that there was no way that she could take a payment on an account that showed a $0 balance and since the account was canceled there would not be any more bills for it.
Now I have a letter from a collections agency for the amount I was not allowed to pay because the Centurylink representative was sure it did not exist and could not occur in the future because the account was canceled. Warn your friends that this is a company to get away from as fast as possible. They can neither keep their service operation nor can they be trusted to give accurate information.
This report was posted on Ripoff Report on 11/16/2012 07:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Centurylink/internet/Centurylink-Qwest-cant-keep-the-phone-working-or-figure-out-their-billing-system-Interne-970419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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