• Report: #626756

Complaint Review: Centurylink

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  • Submitted: Tue, July 27, 2010
  • Updated: Sat, October 16, 2010

  • Reported By: legalresidentalien — Greenville Ohio United States of America
Centurylink
P.O. Box 4300 Internet United States of America

Centurylink embarq Centurylink charges much more than agreed Internet, Internet

*Consumer Comment: Comment for Joey (CenturyLink employee)

*UPDATE Employee: I'll be glad to help

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CAUTION!
Don't use the offers of centurylink!!! If you think your current provider is bad - it only can get worse, believe me!
There are 2 issues:
1) service (actually this CANNOT be called "service")
2) wrong (much too high) bills

I was a roadrunner customer and because of several outages I searched for a new provider for High Speed Internet (cable or DSL). Centurylink had an offer, that sound really good: a bundle of High Speed Internet (slower than roadrunner but they explained that they are more reliable and the reasons sound logical to me) and UNLIMITED phone calls. The monthly fee was $49.95 - price was guaranteed for 5 years, no commitment (i.e. the client can leave at any time)

I signed up for this bundle and canceled my roadrunner-account and the REAL problems began to start.

If I was online and used the phone, my daughters lost their wireless connection - every time (nice, if you do some online work for college....). I had SEVERAL calls to the support. NO one had a clue what he was speaking about. All had the same stupid questions and came up with ... NO SOLUTION. This happened for several days. Finally (after app. 2 weeks) I had a lady on the line, who knew what she was speaking about and we were able to solve this problem.

then the internet worked for a few days. then I lost my connection to the internet. Another lady explained, that my phone cable is too long which would lead to interferences, so I replaced the phone cable with a short one, headed to walmart and purchased a long network-cable instead, but it didn't work either. I called again the support and this guy told me that he cannot help me, but he will send a technician (scheduled for app. 60 hrs. later). I didn't want to wait such a long time and in the evening I just unplugged everything, plugged it in again a couple of minutes later and it worked - for 3 days.. the it started again. I lost connection more than 20(!!!) times a day (on - off - on - off - on - off .... etc.) - no chance to write in blogs, to do anything online.

I called them and canceled the account and told them that I'll NOT pay for a not existing service (or at least not the full price)! They haven't delivered what I ordered - it's that simple.

Then they sent the bill.
You remember: $49.95 per month - all included, no additional fees.
The bill was $218.25!!!!!!!!!!!!!!!!

Package price $83.25
several "subcriber charges" (FOR WHAT???)
etc.

Then: I had to made a deposit of $50 (no credit history, because we are in the US since less than 3 years and haven't had a chance to build one yet). They CHARGED this amount, i.e. this shows up as part of the bill and at the end they deducted the amount as already paid (hey, that's a DEPOSIT, not a payment).

In my eyes this is FRAUD!



This report was posted on Ripoff Report on 07/27/2010 05:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Centurylink/internet/Centurylink-embarq-Centurylink-charges-much-more-than-agreed-Internet-Internet-626756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Comment for Joey (CenturyLink employee)

AUTHOR: spc3rd - (USA)

In my own research, I've noticed you have posted a number of similar "help" offers to CenturyLink customers who've posted complaints not only on this site, but others as well.  However, while your efforts seem commendable...I've yet to see any updates on the afore-referenced consumer complaint-reporting sites that you have actually been able to resolve the complainant's issue(s). 

I've noted you also seem to be rather "selective" as to which complaints you offer your "help" to.  To me...it would appear that perhaps your sole job at CenturyLink is to scan the various consumer complaint-reporting websites searching for specific types of adverse posts against CenturyLink, then "offer to help" the complainant resolve their issue(s).  Thus, giving the impression via the Internet, CenturyLink truly does care about its customers.

Indeed, however...it seems the complaints against CenturyLink continue to increase rather than decrease, and many of them involve the same issue(s) previously reported by others.  It's one thing to see one or two similar complaints lodged against a business, but quite another matter when there are many complaints about the same issue(s), over and over again!    

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#2 UPDATE Employee

I'll be glad to help

AUTHOR: CenturyLinkJoey - (United States of America)

My name is Joey and I'm with CenturyLink.  I'm sorry to read about the trouble you've had with our company.  I'll be more than happy to look into your issue.  Can you email me your name, account info, and reference this complaint on RipOffReport?  My email is Joey@CenturyLink.com.  Please let us know what we can do to help.  Thanks.

Joey H

CenturyLink Customer Outreach

Reachout@CenturyLink.com

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