• Report: #930597

Complaint Review: Centurylink

  • Submitted: Tue, August 21, 2012
  • Updated: Tue, August 28, 2012

  • Reported By: rallod — Globe Arizona United States of America
Centurylink
Internet United States of America

Centurylink lied about capabilities of services promised service tech visit and an employee of the company that , Internet

*UPDATE Employee: Please let us help you

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I responded to Centurylink's advertisement for internet service at 7 mbs having only 5 mps from my then cable provider. I went through the web site and it constantly funneled me back to the same spot I started. There popped up a number that offered assistance if I was having trouble navigating, after two weeks of getting nowhere I called. I was promised the deal on the net which gave $5 dollars of six months and a $50 give card which would be given in credits on my account. I asked very pointed questions relating to the speed in my immediate neighborhood. I was told it averaged 7 mbs now but the area was scheduled for an up grade and would be getting 12 mbs.

I was told I could purchase or lease a modem/router. I did not want to pay $5 a month so I bought a fairly expensive unit. That was a big mistake. No superior equipment could do anything for my problem. When I went onto their test site I found I was only getting 1.8 mbs so I called tech support. Not knowing I clean my browser daily cookies and all they started to blame the computer. Then came the analysis that I had devises connected (phones) to the phone lines. Told that without filters on every line I would never get up to speed. I am not stupid so I countered that I could remove all impedance by disconnecting every devise. That don they read my download speed and nothing had changed. They asked when they could send a tech to my house, the appointment time meant time out of work. It came and went no show no call.

Countless discussions and a couple of emails and no satisfaction. Upon receiving my second bill the charge for their centurylink@ease was still being assessed. I called and the CS agent asked me how I liked the service. I know she wished she had not asked. After she heard my story she said she would do some checking. She came back on line and told me that I couldn't expect much better speed because I was in a congestion area and an upgrade was not even in the works for the near future. This was fraud and someone needs to be accountable.

This report was posted on Ripoff Report on 08/21/2012 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Centurylink/internet/Centurylink-lied-about-capabilities-of-services-promised-service-tech-visit-and-an-employ-930597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Please let us help you

AUTHOR: @CenturyLinkHelp - (USA)

Rallod,

Truly I can apprieciate your position and your feelings regarding what you have experienced.  We would like to assist you directly from our executive office, please send us your account and contact information so we can.

http://bit.ly/TALKTOUS

Thanks,

Centurylink Help Team
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