- Report: #930597
Report - Rebuttal - Arbitrate
Complaint Review: Centurylink
CenturylinkInternet United States of America
Centurylink lied about capabilities of services promised service tech visit and an employee of the company that , Internet
*UPDATE Employee: Please let us help you
I was told I could purchase or lease a modem/router. I did not want to pay $5 a month so I bought a fairly expensive unit. That was a big mistake. No superior equipment could do anything for my problem. When I went onto their test site I found I was only getting 1.8 mbs so I called tech support. Not knowing I clean my browser daily cookies and all they started to blame the computer. Then came the analysis that I had devises connected (phones) to the phone lines. Told that without filters on every line I would never get up to speed. I am not stupid so I countered that I could remove all impedance by disconnecting every devise. That don they read my download speed and nothing had changed. They asked when they could send a tech to my house, the appointment time meant time out of work. It came and went no show no call.
Countless discussions and a couple of emails and no satisfaction. Upon receiving my second bill the charge for their centurylink@ease was still being assessed. I called and the CS agent asked me how I liked the service. I know she wished she had not asked. After she heard my story she said she would do some checking. She came back on line and told me that I couldn't expect much better speed because I was in a congestion area and an upgrade was not even in the works for the near future. This was fraud and someone needs to be accountable.
This report was posted on Ripoff Report on 08/21/2012 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Centurylink/internet/Centurylink-lied-about-capabilities-of-services-promised-service-tech-visit-and-an-employ-930597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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