• Report: #938398

Complaint Review: Certified Auto Solutions

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  • Submitted: Sat, September 08, 2012
  • Updated: Tue, May 07, 2013

  • Reported By: Nik12 — Nashua Nationwide United States of America
Certified Auto Solutions
240 main st Nashua, New Hampshire United States of America

Certified Auto Solutions Dovale's certified automotive solutions Unreasonable fee for re-inspection Nashua, New Hampshire

*REBUTTAL Owner of company: State Re-Inspection Procedure

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Customer are charged addition fees for re-inspection if the item(s) found to be faulty or in need of replacement according to Certified Auto Solutions, are fixed or replaced outside of the company. For instance, if a vehicle failed the yearly inspection due to a torned wiper and if the customer opted to not use Certified Auto Solutions services or part to replace the torned wiper and is replaced by another company or by the vehicle's owmer, customer are charge with a re-inspection fee. Such policy and practice is not common amongs other companies providing the same if not similar services in the area. This practice is unfair and in way charge customers for unnecessary fee.

This report was posted on Ripoff Report on 09/08/2012 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Certified-Auto-Solutions/Nashua-New-Hampshire-03060/Certified-Auto-Solutions-Dovales-certified-automotive-solutions-Unreasonable-fee-for-re--938398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

State Re-Inspection Procedure

AUTHOR: Certified Automotive Solutions - ()

The quality and integrity of our work, as well as our honest approach with our customers, speaks for itself. On occassion, a person will get angry at a failed inspection, and chose to say things on the contrary. All of our pricing, including re-inspection fees should the car not pass inspection, are clearly stated and are not hidden or meant to be deceptive in any way. We charge the lowest inspection fee in the area, as a courtesy to our customers; however, should the car fail inspection, the customer does incur an additional charge due to the fact that the car needs to be re-inspected to confirm that the vehicle has been repaired to meet NH state inspection.

Jaime DoVale

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